Microsoft Dynamics 365 Pricing Updated for 2018

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Microsoft Dynamics 365 pricing has been updated for 2018, effective April 2. This article will outline the changes and updates to Dynamics 365 licensing and pricing. For full pricing and licensing info. and an overview video visit our Dynamics 365 Pricing & Licensing page.

Sales Professional

There is a new sales license - Sales Professional, $65 per user/month. Microsoft describes this license as "core sales force automation". It enables a user to manage Leads, Opportunities, Accounts, Contacts, Activities, Quotes, Orders, Invoices, Marketing Lists and Sales Campaigns.

Sales Pro. users do not have access to Competitors, Sales Goal Management, Territory Management, InsideView, Relationship Insights or Mobile Offline.

There are also limits on Custom Entities (15), Business Process Flows (5) and Custom Workflows (15)

The Sales Enterprise license is unchanged at $95 per user/month.

You can mix & match Pro and Enterprise but not in the same tenant.

Both Pro and Enterprise Sales licenses now have Case Management included.

New Marketing Automation Module

Microsoft has released their new Marketing application, Dynamics 365 for Marketing. It can be licensed as a standalone application or added to your Dynamics 365 subscription.

Pricing - $1500 per month standalone

It is included for customers who license the Customer Engagement Plan with at least 10 licensed users.

Add it to your Dynamics 365 subscription for $750 per month.

Each level has a max. number of contacts. The contact limitations are based on the total of both active and inactive contacts in your Dynamics 365 database. You can buy 5000 additional contacts for $250 per month.

Business Central

Business Central is the newly released version of the "Small Business Edition Financials" application (code named Tenerife previously). Business Central is the full version Microsoft Navision in the cloud. There are three license options:

Team Member - Light use - $8 user/month

Essential - All the core functionality - $70 user/month

Premium - Everything in Essential plus Service Management & Manufacturing


For a complete detailed look at licensing and pricing as well as an in-depth overview video visit our Dynamics 365 Pricing & Licensing page.

About the Author: David Buggy is a veteran of the CRM industry with 18 years of experience helping businesses transform by leveraging Customer Relationship Management technology. He has over 14 years experience with Microsoft CRM and has helped hundreds of businesses plan, implement and support CRM initiatives. In 2017 he founded Strava Technology Group, a firm that is focused on helping businesses achieve success with Microsoft CRM and Dynamics 365. To reach David connect with him on LinkedIn. To learn more about Strava Technology Group visit


2 thoughts on “Microsoft Dynamics 365 Pricing Updated for 2018”

  1. I want to understand the Dynamics 365 for marketing licencing. The contacts that are taked in account for the pricing are the ones I have in my actual CRM Database? So, if I actually have 600.000 contacts (customers) I should pay near $30.000 per month???

    1. The pricing is based on the total leads and contacts in your Dynamics 365 system. Beyond the amount of contacts included in the base Marketing package additional contacts cost $250/month for each additional 5000 contacts. If you have 600,000 you would pay $30,000 per month. Another option would be to look at ClickDimensions Marketing Automation for Dynamics 365, they do not base pricing on the number of contacts/leads. Happy to talk by phone - 844-8-STRAVA Ext 101

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