For companies already using Microsoft Dynamics 365 Business Central, choosing a CRM often comes down to more than comparing features. Dexpro Dynamics is seeing more of our Business Central customers […]
Customer engagement increasingly depends on how well businesses use customer data to guide their next interaction. AI can help marketers plan customer journeys, identify suitable email send times, and reduce […]
Salesforce migration often starts with a simple question. How do we move the records? For enterprise teams considering Microsoft Dynamics 365 Customer Engagement (CE/CRM), another decision comes first. Which records […]
Automated emails, routed cases, and AI-drafted replies have made customer engagement faster than ever. Customers rarely remember speed, though. They remember whether they felt heard, and that gets harder to […]
Every Dynamics 365 organization has a process someone wants to “just automate.” Renewal reminders. Annual contract notices. The once-a-year check-in with every account. The request usually arrives as a short […]
Running Microsoft Dynamics 365 Finance and Operations and CRM as separate systems creates more than extra work. It leads to outdated records, duplicate entries, manual re-entry, and teams working from […]
It’s one of the most common patterns we see. A company spends weeks evaluating CRM systems—comparing pricing, watching demos, debating features, and narrowing down vendors. Eventually, they choose a platform […]
A global institutional asset manager serving insurance companies needed a CRM that could better support its growth, Microsoft 365 environment, marketing requirements, and regulatory obligations. Rising Salesforce licensing and operating […]
A Power BI report can tell you how many duplicate records sit in your Dynamics 365 CE environment. It cannot merge a single one. You probably built the report because […]
Employee benefits agencies can improve CRM adoption by reducing extra data entry, connecting CRM with applications employees already use, and making it easier to capture client activity as part of […]
Discover how Copilot in Dynamics 365 Sales can simplify CRM tasks, help reps analyze sales data, and improve daily workflows. Watch the recorded webinar. Watch the webinar Key Highlights Dynamics […]
A growing healthcare technology company needed a better way to manage leads, opportunities, customer relationships, and sales reporting. Its information was spread across HubSpot, spreadsheets, and other systems, leaving the […]
Building the Foundation for Data, Analytics, and AI As organizations continue exploring AI, we're seeing a common challenge emerge. The question is rarely which AI tool to choose. More often, […]
Dynamics 365 shows you exactly where you are: every lead, case and opportunity, mapped in fine detail. What it doesn’t say is where to turn next. So reps scroll, guess […]
When you need to find something in Dynamics 365 CRM, you want to find it fast. Here, we encounter a double-edged sword: the CRM system, encompassing a multitude of accounts, […]
Most Dynamics 365 teams spend part of every day asking questions the system already knows the answer to. Where are we with this quote? Who has the baton on this […]
Microsoft Dynamics 365 Contact Center often enters the conversation when an organization reaches a renewal, faces rising costs, or wants to reduce the complexity of its current contact center stack. […]
ARNHEM, the Netherlands, Oct. 14, 2026 - Plauti, which builds data quality software for teams running Salesforce and Microsoft Dynamics 365 CE, announced a new company-wide positioning and a redesigned […]
Field sales and service work doesn't usually make for dramatic storytelling. It's appointments, drive time, and paperwork. But now and then, a normal Tuesday turns into something closer to a […]
Every fall, sales teams across manufacturing and distribution get pulled together to plan next year. And in a lot of Dynamics 365 shops, that planning still happens in Excel, not […]
For many organizations using Microsoft Dynamics 365, connecting sales and marketing starts with making sure both teams have access to the same contact information. Leads are captured, records are updated, […]
Have you ever opened a Dynamics 365 account record and wondered, "Do we really need all of this?" A field gets added. Then another. Someone requests a custom form. A […]
You can restore data in Dynamics 365 in two ways: roll the entire environment back to a Microsoft system backup, or restore only the damaged records with a backup solution […]
Employee benefits brokers need a CRM that integrates with Outlook because so much of the client relationship already happens through email. When Outlook and CRM work together, client communications can […]
When you need to extract hundreds of thousands or millions of records from Zoho CRM, standard paged API requests can quickly add up and slow down the process. Zoho CRM's […]
Data protection is no longer optional; it is essential to building trust in every CRM-driven organization. While SharePoint offers powerful collaboration features, its native security model does not automatically replicate […]
A dashboard's job isn't just to display numbers — it's to shape what people do next. GovCon365 AwardTrack, built for government contractors, uses dashboards that serve two purposes at once: […]
Microsoft Fabric is usually described as a unified data platform. It can bring data from CRM, ERP, databases, and other business systems together so organizations can model, analyze, and visualize […]
Organizations that evaluated Sales Agent earlier this year were looking at a fairly contained story. Sellers worked mainly in Outlook and Teams, while Microsoft Sales Agent brought Dynamics 365 Sales […]
Key Takeaways A Mailchimp Dynamics 365 integration helps connect customer, lead, audience, and campaign data across both platforms. It reduces manual exports, spreadsheet-based updates, duplicate records, and disconnected customer information. […]
Quick Answer You can integrate Dynamics 365 with SharePoint using Microsoft’s native server-based integration in under 30 minutes. This integration shifts your storage for Dynamics 365 documents (from apps such […]
The strange thing about automation is that it usually doesn’t break everything all at once. It behaves, at least at first. Reminders go out on time, follow-ups get created without […]
Every October, thousands of Microsoft business applications professionals come together for a week of learning, sharing ideas, and finding practical solutions to real-world challenges. This year, that city is Nashville. […]
Your customers already live on WhatsApp, and your data lives in Dynamics 365. Getting the two connected comes down to one decision in the Meta Cloud API vs Twilio for […]
Important CRM updates can easily be missed when users have to manually check records, views, or dashboards. Automated alerts in Dynamics 365 CRM can notify users when a record changes, […]
Every sustainability report published in 2026 has a section on emissions. Most of them have a section on energy. A growing number have sections on supply chain, packaging, and water […]
If you've decided to fix your SharePoint unique permissions problem by redesigning your library structure instead of manually reorganizing documents, this guide walks through exactly how to configure SharePoint Structure […]
Teams often define Microsoft Dynamics 365 CE/CRM Support around the environment that exists at go-live. They decide who handles user questions, who administers the platform, when a partner gets involved, […]
How Should You Roll Out a CRM to Maximize Sales Team Adoption? The best way to roll out a CRM is to start small, focus on core sales processes, and […]
Somewhere in your Dynamics 365 pipeline right now there is a quote that went out three weeks ago and hasn’t been touched since. Ask the rep why and the honest […]
Back in what she calls her "nerdy ops days" at an agency, Angela Earl was implementing CRMs and configuring Dynamics with marketing automation tools, long before she was leading go-to-market […]
If your organization stores Dynamics 365 documents in SharePoint, you've probably run into this friction: someone uploads a file, then has to jump over to SharePoint just to fill in […]
Key Takeaways Commercial construction projects need connected resource, cost and billing information. Dynamics 365 Project Operations brings project delivery and finance processes closer together. Development services can support construction-specific approvals, […]
For business development teams in government contracting, a meaningful chunk of the day can disappear into checking bid boards. GovCon365 AwardTrack, built specifically for government contractors, is designed to take […]
Upgrading an older on-premises Microsoft Dynamics CRM environment requires careful planning, especially when customizations, integrations, databases, and multiple CRM versions are involved. A reliable upgrade plan should account for backups, […]
Most agent pilots are easy to keep track of because only a few people know what has been built. That changes once Sales, Customer Service, Marketing, and Power Platform teams […]
Every sales rep has felt it, that nagging "feeling" that a lead is about to go cold, or the confidence that this is the deal to chase today. Gut instinct […]
Do you ever wake up in the middle of the night and need to use the bathroom? You get out of bed and start walking toward it without turning on […]
Time and material billing is usually treated like the cleanest part of a service operation. A work order gets completed, the technician logs time and materials, and the invoice reflects […]
Many companies have moved quickly to add AI to their CRM software strategy. Far fewer have changed how sales, marketing, and customer service teams use CRM data to guide everyday […]
Dynamics 365 rarely stays confined to the application it was originally deployed for. Finance teams build Power Apps around ERP processes. Operations automate approvals with Power Automate. Teams connect external […]
Most companies don't wake up one morning and decide to replace their CRM. In fact, many stay with a system long after they've started questioning it. Maybe costs keep […]
For a long time, the question around Dynamics 365 backup was simple: Are we backing up our data? Today, that question is no longer enough. Dynamics 365 environments increasingly sit […]
You kick off a bulk duplicate detection job against your Account or Contact table. You want a real number: how many duplicates are actually sitting in this environment. The job […]
Employee benefits brokers can improve renewal tracking by creating one reliable place to track renewal status, plan information, carrier updates, deadlines, and client details as the work happens. As an […]
oLooking for Microsoft Dynamics partners and ISVs to meet at Community Summit North America 2026? Many CRM Software Blog members are sponsors of this year's Community Summit 2026 event, giving […]
At Endeavor4, we're excited to share that we have been recognized on the Best Microsoft Dynamics 365 CRM Partner List 2026 by CRM Software Blog. This recognition reflects our continued […]
At Apple's September 9 "Surprise and Shine" event, one of the more interesting decisions wasn't what got announced; it was what didn't! There's no standard iPhone 18 this year. Apple […]
Every Dynamics 365 CE partner has a way of dealing with duplicate records. Nobody starts a migration planning to ship duplicates, and yet almost every project ends up with some […]
What if some of your best sales opportunities are slipping through the cracks without anyone realizing it? A prospect submits a form, requests a demo, or responds to a marketing […]
Customer data can be prepared for Microsoft Dataverse by staging it in a Databricks Lakehouse, applying reusable cleansing and validation rules through a SQL view, and then using SSIS to […]
Most organizations implement Dynamics 365 notifications incorrectly, creating either alert silence or notification overload that causes users to ignore everything. Does your team ignore notifications? Are you wondering why your […]
Microsoft Dynamics 365 Activate arrives at a point many enterprise CRM teams recognize. The platform decision is on the table, but the current environment is still difficult to scope. A […]
Email marketing becomes harder to manage when customer information sits in Dynamics 365 CRM while campaign activity happens separately in Mailchimp. The challenge is not only moving data between the […]
Benefits brokers are asking CRM and AI technology to reduce the manual work that still happens around core agency processes, including renewal data entry, commission processing, task management, and emerging […]
A large dairy manufacturer running Microsoft Dynamics 365 Sales Enterprise was burning up to 412 hours of manual work every time it needed to update 550+ product records. The fix […]
GovCon365 AwardTrack is built specifically for government contractors, and government contractors juggle two very different sets of work. On one side is the back office: general ledger, accounts payable and […]
Most CRM problems don’t show up as system failures; they show up as stalled sales performance. On paper, everything looks fine. The system is in place, data is being entered, […]
Microsoft’s out-of-the-box Lead Qualification does one job well: converting a Lead into an Account, Contact, and Opportunity. The trouble is how many businesses don’t structure their pipeline around Opportunities at […]
Managing People and AI Agents Together AI agents are forcing Contact Center leaders to revisit a workforce model built around people. Workforce Engagement Management in Microsoft Dynamics 365 Contact Center […]
A product page can show you the features. Customer reviews show you whether those features actually make fieldwork easier. Key Takeaways Microsoft Marketplace and G2 reviews show how a Dynamics […]
In Episode 7 of our Customer Engagement Reimagined: Practical Innovation for the Modern CRM series, we looked at how organizations are turning customer service from a reactive function into a […]
Marketing automation has always promised to make it easier to deliver the right message to the right person at the right time. As the technology behind that promise becomes more […]
The phrase "garbage in, garbage out" has been around for decades, but it remains one of the simplest ways to explain why some Dynamics 365 environments deliver value while others […]
Most CRM complaints are time complaints. AI can give some of that time back, once you know which part of it reads your data and which part changes it. Your […]
A customer starts with a website chat, moves to WhatsApp, receives an SMS reminder, and later contacts support again. For the customer its one conversation with one business. For the […]
For years, Dynamics 365 and Power Platform customers have planned around a familiar rhythm: wait for the next release wave, review upcoming features, assess their impact, and prepare the business […]
If someone asked you right now how many duplicate records are sitting in your Dynamics 365 CE environment, could you answer with a number? Not a guess. Not "probably not […]
A lot of CRM inefficiency doesn’t come from missing functionality - it comes from small, constant workarounds that never got fixed. Two of the most common: building a one-off list […]
Quick Answer: Kanban Board helps turn Dynamics 365 CRM data into a more actionable workflow by letting users see records in context, move them through process stages, and take related […]
Copilot Studio agents in Dynamics 365 Customer Service have shifted fast. Twelve months ago, most organizations were still evaluating whether agentic AI was real. Today, those organizations are asking a […]
The average field rep drives up to 35,000 miles a year. A significant portion is avoidable. For companies with field teams, transportation is often the largest and most overlooked contributor […]
It’s one of the most common patterns we see. A company spends weeks evaluating CRM systems—comparing pricing, watching demos, debating features, and narrowing down vendors. Eventually, they choose a platform […]
Many buyers conducting an AI consulting firm comparison spend weeks reviewing methodology slides, logo walls, and capability decks. Those things feel thorough. They're not. None of them reliably predict whether […]
A demo isn’t where a CRM proves itself. That happens later, once your producers, account managers, and service team are living in it every day, through renewals, commissions, client changes, […]
Your New CRM Will Not Fix Your Old Data Problems Without A Plan A new Microsoft Dynamics 365 CRM can improve workflows, automate follow-ups, and give your teams a clearer view of […]
The Sales Qualification Agent is an AI agent built into Dynamics 365 Sales that automatically researches, scores, and reaches out to new leads before a sales rep ever touches them. […]
Government contractors operate under a unique set of pressures. Winning new business means navigating bid boards, compliance requirements, and a formal capture process — all while the back office has […]
Ask most Dynamics 365 users where a specific customer interaction lives, and the honest answer is “it depends.” A marketing email lives in the campaign module. A service call lives […]
Benefits brokers evaluating CRM and agency management software need to know more than what features appear on a product checklist. They need to understand how the system will handle real […]
Many manufacturers using Microsoft Dynamics GP know that a move to Dynamics 365 Business Central may be in their future. The challenge is deciding when to migrate. For CEIA-USA, the […]
Imagine this: you’ve just closed a deal, created the perfect Dynamics 365 CRM record, and now you need to create another one with almost the same structure. The data is […]
AI Agent ROI in Microsoft Dynamics 365 Sales and Service usually becomes a serious question when someone asks what changed after the agent arrived. That question can surface during evaluation, […]
For over a year, the IT Manager at a distributor and manufacturer of orthopedic bracing products couldn't do his actual job. He was too busy putting out unnecessary fires with […]
Turning on Copilot is a technical step. Knowing what to do with it is a business decision. For organizations running Dynamics 365, AI readiness cannot be measured by whether a […]
Originally written in 2018 and updated in 2026, reflecting new information. This blog highlights why many companies choose Dynamics 365 over Salesforce in their CRM selection. Many reasons still hold […]
Key Takeaways CRM records become more valuable when the relationships between them are easy to understand. A Dynamics CRM relationship view helps teams move beyond isolated grids and records. Relationship […]
Sales can be nuanced, yet the speed required to be successful in the industry doesn’t always allow for it. And selling is just one part of a sales rep’s already […]
A customer discovers your product, asks a question, requests a quote, makes a purchase, and later needs support. Increasingly, those interactions happen on WhatsApp. More than 2 billion people use […]
Most CRM adoption problems don’t come from bad data or bad design - they come from information sitting one login away from the person who needs it. A view gets […]
