Setting the Stage During the recent Microsoft Business Applications Summit, Microsoft announced the availability of the "2019 Release Wave 2 Plan". The Release Plan covers all of the upcoming updates for Dynamics 365 and the Power Platform (PowerApps, Microsoft Flow, and Power BI). For many CRM users the breadth of areas to keep up with […]
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Dynamics 365 Field Service is a powerful addition to the Microsoft Dynamics 365 family, bringing amazing benefits for field service management. It can solve the top challenges faced by the modern field service organization. Read: Top 5 Challenges of Field Service and 10 Ways Microsoft Dynamics 365 Can Help From a more technical perspective, these are […]
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Choosing the right Dynamics 365 license is more complicated than you’d think. You’ve sold the team on the value of the Dynamics 365 license, but which one? The amount of technical jargon you need to understand to interpret the selections is mind boggling. Therefore, many companies end up overpaying. Clearly, there must be a rhyme […]
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As the customer relationship management (CRM) project lead, you spent months researching the perfect software to modernize your sales process and improve your customers’ experience. You presented the top solutions to your senior leadership team and received consensus on the best choice. You painstakingly planned the implementation process and solicited help from business unit leaders […]
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Your company has finally made the jump to the cloud. Great, but now how do you use the data in your Microsoft Dynamics 365 cloud environment? To report on all of the data entered into CRM by sales and marketing, you used to just hook up to the SQL database that is on the servers, […]
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Using Glassdoor to Choose a Microsoft Dynamics Partner: 5 Things to Look For Information has never been more easily accessible. As a result, individuals and businesses alike are using the internet to research potential service providers before making large purchase or business decisions. Consumers tend to rely on resources like Facebook, while businesses often take […]
continue reading...Field service refers to the management of a company's resources employed at or en-route to the clients’ property. This could include locating vehicles, managing worker activity, scheduling and dispatching work, and more. Field service management is an important competitive advantage for companies that need to manage installation, service, or repairs of systems or equipment. In […]
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Project Email - the Nemesis of effective Document Management Recent studies have concluded that Project Staff spend an average of 5.5 hours per week searching for Project Information, and 52% of rework is caused by poor communication. Clearly, effective Document Control plays a critical role in mitigating this problem, but what about Project Email? Microsoft […]
continue reading...“If you want to make enemies, try to change something.” - Woodrow Wilson Interested in a Dynamics CRM implementation? A recent study on Microsoft CRM Online by Forrester demonstrated that the average return on investment (ROI) from a Microsoft CRM Online implementation is 75% over three years. In addition, companies are recovering the initial investment […]
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Microsoft Dynamics CRM 365 on-premise vs online - know the differences in deployment models. There are a number of significant differences between Microsoft Dynamics CRM 365 on-premise vs online. Each model should be carefully examined in deciding the best model for your business. Microsoft CRM on-premise was released in 2003 and went through several versions […]
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