The Better CRM: Microsoft Dynamics 365 or Salesforce? Forrester study says Dynamics 365.

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The world of CRM is populated with all kinds of “solutions.” We use quotation marks here before many of these so-called customer relationship management “solutions” are anything but.


That said, there are only two real options for the vast majority of businesses: Salesforce or Dynamics 365. They’re both industry leaders, and they both have their fair share of solid reviews.


So, which should you choose?


The bottom line? There’s no contest: Microsoft Dynamics 365 trounces Salesforce.


Don't take our word for it. In the recent Forrester Wave report Microsoft is ahead in’s traditional sales software.  Forrester concluded - "Microsoft is a best fit for companies looking to capitalize on the productivity gains of their other Microsoft cloud investments..." – which is fairly obvious. But interestingly, they will go on to say: “...and those companies that are …looking to disrupt their peers with Artificial Intelligence (AI) and machine learning.” (CLICK HERE to see more.)

Microsoft Dynamics 365 vs Salesforce

Why Dynamics 365 is the Best Option
Salesforce has spent an awful lot of money over the years making themselves out to be the best CRM out there. They have millions of users, and they paint themselves as the obvious choice. But, when you’re picking a CRM that you plan to use for years to come, the question is: how will this CRM develop in future years?

When it comes to the future, we’re convinced that Dynamics 365 is the way to go. That’s why we’ve helped one client after another make the switch from Salesforce to Microsoft Dynamics.

If you’re not yet convinced, we don’t blame you. Salesforce might still seem like an attractive option. That’s why we’ve put together this list of reasons why Dynamics is the way to go.


Keep reading to learn more.




Article by: Dave Bollard - Head of Marketing | 801-436-6636

JourneyTEAM is an award-winning consulting firm with proven technology and measurable results. They take Microsoft products; Dynamics 365, SharePoint intranet, Office 365, Azure, CRM, GP, NAV, SL, AX, and modify them to work for you. The team has expert level, Microsoft Gold certified consultants that dive deep into the dynamics of your organization and solve complex issues. They have solutions for sales, marketing, productivity, collaboration, analytics, accounting, security and more.



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