A customer discovers your product, asks a question, requests a quote, makes a purchase, and later needs support. Increasingly, those interactions happen on WhatsApp. More than 2 billion people use […]
Videos - Dynamics 365
Imagine a sales representative has 15 minutes before an important customer call. The opportunity contains dozens of activities, recent emails, open tasks, and several changes since the last conversation. Instead […]
Businesses communicate with customers through multiple channels, WhatsApp, SMS, email, websites, social media, and live chat. But simply being available on multiple channels does not guarantee a connected customer experience. […]
At what point does your CRM stop being a customer management system and start becoming a document storage system? It usually happens gradually. A few contracts get uploaded. Email attachments […]
I was in Boston this week leading a workshop on developing AI agents and had the opportunity to chat with a data scientist from a leading asset management firm who […]
Most businesses have a portal idea sitting in a backlog somewhere. A customer self-service site. A partner hub. An employee request portal. The idea is clear. The problem is always […]
In the manufacturing industry, timing often determines whether a deal moves forward or ends up with a competitor. Sales representatives manage large volumes of distributors, suppliers, quotations, purchase orders, service […]
Right now, someone on your customer service team is manually building a report that Dynamics 365 already has the data for. Cases are open, SLA deadlines are moving, and the […]
Microsoft Copilot is transforming how businesses interact with enterprise data. From generating summaries and answering queries to assisting customer service and sales teams, Copilot is quickly becoming an essential part […]
Western Computer recently hosted a launch event walking through Dynamics 365 CE 2026 Release Wave 1, focused on what's changing across Sales, Customer Service, and the broader Customer Engagement stack. […]
Imagine a sales representative has 15 minutes before an important customer call. The opportunity contains dozens of activities, recent emails, open tasks, and several changes since the last conversation. Instead […]
Businesses communicate with customers through multiple channels, WhatsApp, SMS, email, websites, social media, and live chat. But simply being available on multiple channels does not guarantee a connected customer experience. […]
At what point does your CRM stop being a customer management system and start becoming a document storage system? It usually happens gradually. A few contracts get uploaded. Email attachments […]
I was in Boston this week leading a workshop on developing AI agents and had the opportunity to chat with a data scientist from a leading asset management firm who […]
Most businesses have a portal idea sitting in a backlog somewhere. A customer self-service site. A partner hub. An employee request portal. The idea is clear. The problem is always […]
In the manufacturing industry, timing often determines whether a deal moves forward or ends up with a competitor. Sales representatives manage large volumes of distributors, suppliers, quotations, purchase orders, service […]
Right now, someone on your customer service team is manually building a report that Dynamics 365 already has the data for. Cases are open, SLA deadlines are moving, and the […]
Microsoft Copilot is transforming how businesses interact with enterprise data. From generating summaries and answering queries to assisting customer service and sales teams, Copilot is quickly becoming an essential part […]
Western Computer recently hosted a launch event walking through Dynamics 365 CE 2026 Release Wave 1, focused on what's changing across Sales, Customer Service, and the broader Customer Engagement stack. […]