It's hard to imagine any aspect of the workplace that hasn't been disrupted by new technology. From unified operations applications, customer engagement platforms, remote collaboration technologies suites, the digital business landscape is defined by countless options integration possibilities. But in reality, a high percentage of businesses aren't sure which of these technologies matter, and why. […]
continue reading...CRM Software Implementation Tips
8 Frequently Asked Questions About Outlook Client for Microsoft Dynamics 365
Why do we like the Outlook client in Microsoft Dynamics 365? The Outlook client eliminates the need to navigate and log into additional programs to access Microsoft Dynamics 365. You have full Dynamics 365 functionality and data, plus additional features. This saves a significant amount of time by eliminating the manual process of re-entering data. […]
continue reading...How Professional Services Firms Benefit from Microsoft Dynamics 365/CRM
If yours is a professional services firm, it’s understood that a profitable bottom line is one of your chief business goals. But before you get to that point, an immediate goal is finding and maintaining clients. Your sales team must constantly give attention to your sales pipeline and to completing projects efficiently, professionally, and on […]
continue reading...Achieve CRM Implementation Success with the Right Solution and the Right Partner
Growing businesses today realize how important it is to have the right CRM (Customer Relationship Management) system to help them automate processes and leverage insights. This is true for member-based associations, nonprofits, and other organizations who want to form stronger connections with their clients. Selecting and implementing a new CRM solution requires big decisions and […]
continue reading...4 Ways Relationship Assistant in Microsoft Dynamics 365 Can Make Your Life Easier
Don’t we all wish we had a personal assistant to help keep us organized? If you have ever missed an important deadline, let a sales opportunity slip through your fingers or inadvertently ignored a critical email you know an assistant could have helped. Few of us can afford a personal assistant, but all Microsoft Dynamics […]
continue reading...How to Be Sure You’re Getting the Most Out of Your CRM Solution
If your CRM system is not doing all you hoped it would, there are two common reasons. Either the system was not set up properly with your processes in mind, or perhaps your sales team is not using it properly, or at all. To the untrained, CRM systems can seem difficult to learn and there […]
continue reading...CRM Software Success: 3 Frequently Overlooked Red Flags
Are you considering a new CRM software system? CRM software (customer relationship management software) is designed to help organizations reach business goals like: Converting more prospects into sales Creating a collaborative sales process Improving inbound marketing and lead generation Getting a 360-degree view of customers Cutting service request costs and sales process costs. The […]
continue reading...Create a Data Strategy to Get the Most from Your Data
You have likely heard many data related terms being thrown around— data packs, data lakes, data warehouses— but what do they mean? And are they important to your business? If someone is telling you that your business needs one, or even all of these, then where do you begin? For starters, let’s define the terminology. […]
continue reading...7 Characteristics of a Successful Ongoing CRM Implementation Mindset – Part 2
In our previous blog, we outlined the many changes that have affected the CRM industry, including ever changing customer and user expectations. We stressed the importance for organizations to adopt a new mindset of continuous improvement and new approaches to managing their CRM technology and processes investments over time. But how can that actually be […]
continue reading...Why CRM Must be an Ongoing Program, Not a Technology Implementation – Part 1
Define, Build, Test, Deploy, Support….Upgrade. Do it all again in a few years. Historically companies have allocated time and money to a CRM effort as a “one-time, big event.” Once live, the resources and dollars allocated were reduced to the bare minimum to simply maintain and support the CRM system until the next major upgrade. […]
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