Dynamics 365 Enterprise Edition

Benchmarking Report: Customer-Centricity, Technology and the New Normal of the Field Service Sector

Customer Satisfaction (CSAT) metrics are widely cited as the most critical KPI’s among field service organizations. New research by Field Service News and HSO explores the impact the recent pandemic has had on field service and what companies can expect.  In the last year, there has been much discussion of what the new normal will …

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Why Choose Microsoft Dynamics 365 CRM?

Why Choose Microsoft Dynamics 365 CRM? Using a Customer Relationship Management (CRM) system is a great way to improve your business. A CRM system, such as Dynamics 365, will provide insights to effectively manage your organization. By storing all of your customer data in one centralized location, a CRM system has the ability to analyze …

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Integrating Dynamics 365 with Five9

Integrating Dynamics 365 with Five9 Integrating Dynamics with your Five9 VOIP system can provide you with record pop functionality, automatic record creation, an integration Dynamics/VOIP interface in a single web page, and more.  For more complex integrations between the two systems, Beringer Technology Group has you covered! What are Five9 Skills? Five9 Skills are used …

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Set Up Auto-Complete Control in Dynamics 365

Have you ever needed to have a field in Dynamics 365 be an auto-complete field? If so, we will cover how to set this up in the Unified Interface. Dynamics 365 Form End Result Before we dive into how to set this up, check out the screenshots below. The reason I'm showing this early is …

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Are Some of your Staff Younger than your Construction Costing System?

Back in the day … in the 80’s and 90’s...  the thinking was that construction companies needed special “job cost accounting software”.   On that basis the only other software you needed was an estimating tool or an Excel spreadsheet. Fast forward to the Present Day With the advent of the smartphone, the tablet, and …

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Selling Your Team on CRM Implementation

“If you want to make enemies, try to change something.” - Woodrow Wilson Interested in a Dynamics CRM implementation? A recent study on Microsoft CRM Online by Forrester demonstrated that the average return on investment (ROI) from a Microsoft CRM Online implementation is 75% over three years. In addition, companies are recovering the initial investment …

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Stand by for Dynamics 365 April '19 Release Guide

Microsoft has announced the next major Dynamics 365 update will enter general availability from 5 April 2019. A release guide will be published on 21st January detailing what's new in D365 and the Microsoft Power platform. Previewing the April '19 Update From 1st February, admins will be able to test the new version and selected …

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14 Highlights In The Dynamics 365 October 2018 Update Guide

Microsoft has published a release preview guide for the next major cloud update to its Business Applications. In this post, we've highlighted the main themes and new features that caught our eye across Dynamics 365 Customer Engagement apps. 1. All Users Will Be On The Same Version Microsoft recently changed the way it manages cloud updates which requires …

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FastTrack Implementation Services for Microsoft Dynamics 365

Announcing FastTrack Implementation Services for Microsoft Dynamics 365. FastTrack is a fixed cost/scope, rapid implementation service that gets your company up and running quickly and cost-effectively. We offer FastTrack for Dynamics 365 Sales, Marketing or Service. Why a "rapid" implementation approach works - There are several things coming together in the CRM space that enables a …

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Important Change to Microsoft Dynamics 365 Update Policy

Microsoft is revising its Dynamics 365 update policy resulting in some important changes for existing customers. In a recent blog post it announced: Two major D365 cloud releases each year will deliver new functions and capabilities Updates will be available from April and October each year Release notes will be published on July 23 for the October 2018 …

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