Dynamics CRM for Customer Service

New CRM, Microsoft Dynamics 365, and Azure Updates Discussed at Tech Insider Update

Recently, JourneyTEAM held their Q3 Tech Insider Update where they previewed new changes, updates, and releases made to Microsoft products, including Dynamics 365. In addition to resolving bugs and limitations in existing tools, the recent changes help business teams streamline data analysis, simplify business processes, and increase accessibility and visibility into valuable customer data.    …

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CRM Glossary

WHAT IS A BUSINESS’ MOST IMPORTANT ASSET? Ponder that question and you may come up with a plethora of answers. But the bottom line is that… customers are the heart of any business. Without customers, a business simply wouldn’t exist. Next question, how do you keep track of your most important asset? Many companies use spreadsheets to …

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Why is Microsoft Dynamics CRM software important for the sports industry?

A sports fan arguably is the ideal client, frequently promoting and communicating about their favorite brand (the team). But using that passion and learning how to manage, communicate and embrace them in a way that can satisfy the team and the fan is easier said than done. Many sports teams rely on CRM software to …

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Setting Up The “Follow” Functionality In Microsoft Dynamics 365

In Microsoft Dynamics 365, you can follow records for the out of box entities like leads, accounts, and contacts. You can also see a view name “Leads I follow”, “Accounts I follow” or “Contacts I follow”. But what if you want to follow a record of a custom entity and see all the records you …

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5 fonctionnalités du lancement 2021 pour Dynamics 365 Service

Chez JOVACO, nous sommes très enthousiastes de voir la dernière version de Microsoft Dynamics 365 en action. Nous avons parlé récemment de nos fonctionnalités préférées pour les modules Dynamics 365 Sales et Customer Voice, et nous sommes tout aussi excités par le lancement 2021 pour Dynamics 365 Service! Voici donc nos 5 fonctionnalités préférées du …

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Top 5 Features in the Dynamics 365 2021 Spring Release for Service

We’ve been very excited at JOVACO about all the new features now available with the latest release for Microsoft Dynamics 365. We’ve recently talked about our favourite features for the Sales and Customer Voice modules, and we’re just as excited with the 2021 release for Service! Here are our top 5 favourite features from the …

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How Dynamics 365 Goals Help Organizations Stay on Target

                  This blog entry is part one of a multipart series on performance management and Dynamics 365 Goals. This part will give a brief overview about what goals are as well as how goals help organizations stay on target. The next parts in this series will cover …

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Using a CRM Checklist for a Successful Implementation in an SMB

Implementing CRM is a daunting task. It sounds easy if you have a reliable Implementation team or a Consultant working with you in your small and midsize business (SMB), to get it done. But trust me, there are so many factors that you have to check before you even begin the CRM implementation. The good news is, …

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Business Technology Summit 2020 & Your CRM

Join us for Utah’s BIGGEST technology event and learn what’s next for businesses facing the challenges of COVID-19.     Today’s businesses are faced with overwhelming challenges and uncharted waters as the effects from COVID-19 continue. Even with some businesses reopening and returning to work, companies must continue to plan for a sudden recurrence in …

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JourneyTEAM wins Microsoft’s 2020 Partner of the Year Award for Media & Communication Industry | Dynamics 365 Customer Engagement

Microsoft recognized JourneyTEAM as one of the top partners who demonstrated excellence and leadership in Microsoft technologies, specifically for Dynamics 365 Customer Engagement (Media & Communication).   Over the past year, JourneyTEAM has seen enormous success. In addition to aligning with Microsoft’s vision, JourneyTEAM has increased employee trainings, headcount, and solution offerings. Recognizing their successes, …

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