Il est rarement agréable d’avoir à contacter l’équipe de support d’une entreprise. Cependant, Microsoft Dynamics 365 for Service fournit tous les outils dont votre organisation a besoin pour rendre l’expérience aussi agréable que possible autant pour vos clients que pour vos agents. Un service à la clientèle qui vous permet d’honorer les engagements de votre […]
continue reading...Dynamics CRM for Customer Service
Customer Self-Service – Your Portal to Success in the Digital Economy
The Digital Economy Demands Customer Self-Service Portals Are you hiring more sales associates to meet volume demand, sorting through scattered records of frequently asked questions and service requests, and pulling at strings trying to facilitate customer engagement? Well stop. Today's customers expect service at their fingertips. In fact, 90% of customers in the US expect […]
continue reading...Creating a Customer-Centric Culture in a Customer-Focused World
“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” – Henry Ford Creating Your Customer-Centric Culture A recent conference on customer service and engagement shared principles that everyone can use to develop pro-customer organizations. The story is not necessarily one of revolution, […]
continue reading...Email Address Verification for Microsoft Dynamics CRM/365
When adding leads and contacts to Microsoft Dynamics CRM/365 wouldn't it be nice if the email address could be verified automatically? Incorrect email addresses prevent your messaging from reaching the intended recipient and causes headaches for marketers. We have developed a solution - Email Verification for Microsoft Dynamics CRM/365. As you enter a lead or […]
continue reading...Offer Outstanding Customer Service Experiences with Microsoft Dynamics 365
Having to contact support is hardly anyone’s idea of fun. However, Microsoft Dynamics 365 for Customer Service provides all the tools needed for your organization to make the experience as smooth as possible for both your customers and agents. A customer service experience that exceeds expectations and honors your organization’s commitments will ensure your clients’ […]
continue reading...Mobilizing Sales with Microsoft Dynamics CRM
Mobilizing the way your company does business and solidifies sales is one of the first steps in creating a successful business model. Providing sales and service personnel with data like inventory availability and current pricing, creates this ability to do business on-the-go. Having to wait to receive a quote for several days gives customers the […]
continue reading...If You’re App-y and You Know It, Clap Your Hands
Come one, come all! It’s the newest show in town! There’s sure to be something for everyone, a smorgasbord of enticing apps to pique your interest, with free trials to boot! I know what you’re thinking… and no, the digital circus isn’t pulling into a website near you. I’m actually referring to the Microsoft […]
continue reading...How Microsoft CRM Creates Convenience in the Media Industry
With the rapid evolution of the internet the opportunities for advertising have become endless. Media companies can offer a variety of platforms to customers at all different scopes and costs. This variety can create stress for salespeople whose job it is to present all the advertising options to their customers. A system like Microsoft Dynamics […]
continue reading...3 Simple Strategies for Successful Customer Engagement
Volumes have been written about customer engagement, which is an increasingly vital part of boosting sales, increasing membership, and satisfying both customers and prospects. While successful customer engagement requires a multi-level strategy, it doesn’t have to be complex... just thoughtful and complete. At its essence, customer engagement can be described as sharing a pertinent […]
continue reading...The Microsoft Dynamics 365 CRM components address common customer service concerns
The Microsoft Dynamics 365 CRM components addresses many of the customer service issues that have a major impact on businesses. While most transactions might go smoothly, customers who have issues trying to resolve concerns or acquire additional information from businesses can be left with a negative impression. That sort of deficiency leads to long-term problems with […]
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