Uncover New Copilot Capabilities in Dynamics 365 CRM Updates
The 2023 Wave 2 Releases for Dynamics 365 are currently underway with countless new capabilities already available for use. Some of these exciting new features include AI capabilities and enhancements, …
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Using Microsoft’s Custom PCF Controls to Enhance User Experience
JourneyTEAM Senior Developer Josh Buahin discusses how to use Custom PCF Control to improve both the front- and back-end experience for developers and employees. Microsoft’s Custom PCF Control (PowerApps component …
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3 Key Differences Between Power Portals and Power Pages
Power Pages and Power Portals are both Microsoft tools used for creating and managing external business websites. Power Pages is an evolution of Power Portals (often referred to as Portals), …
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The Evolution of CRM: From Basic Systems to Dynamics 365
CRM, or Customer Relationship Management, serves as the cornerstone of modern business operations. Intricately woven into the fabric of commerce, its importance has grown exponentially alongside the evolution of digital …
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[VIDEO] Unleash the Power of AI to Transform Your Insurance Customer Service with Microsoft Copilot
Insurance isn't just a matter of contracts and costs—it's fundamentally about human connections, reliability, and the peace of mind that help is just a call away. In today's rapidly evolving …
[Video] Transform Your Banking Customer Experience with AI-Driven Self-Service from Microsoft Copilot
In today's competitive banking landscape, superior customer service isn't just a nice-to-have; it's a necessity. Introducing Microsoft Copilot, an innovative tool designed to redefine your customer interactions by harnessing the …
How Copilot Transforms Dynamics 365's Customer Service Hub
Dynamics 365 Customer Service Hub is a reliable companion for customer service agents that streamlines case management and elevates the customer experience. With the introduction of AI and Copilot, the …
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3 Substantial Benefits of Migrating to a New CRM System
In the highly competitive business arena, an effective CRM system becomes the bedrock of successful client relationships, ensuring customer loyalty and catalyzing growth. Should you find your current CRM system …
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A Guide to Setting Up Unified Routing for Exceptional Customer Service in Microsoft Dynamics 365
In today's global business landscape, providing exceptional customer service is essential for any company to thrive and remain competitive. However, managing customer inquiries, requests, and complaints can be challenging, particularly …
Elevate Customer Experience with Voice Channel in Microsoft Dynamics 365 Customer Service
In today's fast-paced world, customers expect instant information and quick resolutions to their issues. Exceptional customer service is a crucial factor for companies to stand out from their competitors and …
