Dynamics CRM for Customer Service

CongruentX's Logo How Organizational Change Management Can Make or Break Your CRM Implementation

A guide to understanding the importance of people, processes, and culture in CRM adoption. Author: Mike Hauck Introduction Customer relationship management (CRM) systems are powerful tools that can help businesses […]

Catapult's Logo Enhance Dyanmics 365 Customer Service with Omnichannel, Virtual Agents, and Copilot

Regardless of industry, the business landscape has become increasingly competitive. The deciding factor between you and your competitors may well be the level of customer service you provide. Customers now […]

Inogic's Logo Webinar: Supercharge Field Sales Team with Maps integrated within Dynamics 365 CRM

In the spirit of sharing, we're thrilled to announce a brand-new webinar! This session will delve into the nitty-gritty of the thoughtful and in-demand additions to Maplytics. We'll showcase the […]

Inogic's Logo Boost Sales Productivity: Eliminate Dynamics 365 CRM Duplicates with Master Record Selection and Fuzzy Merging Logic!

Accurate data serves as the foundation for any successful CRM system and sales process. However, the persistent issue of duplicate records complicates matters. Duplicate entries not only cause confusion and […]

Catapult's Logo Uncover New Copilot Capabilities in Dynamics 365 CRM Updates

The 2023 Wave 2 Releases for Dynamics 365 are currently underway with countless new capabilities already available for use. Some of these exciting new features include AI capabilities and enhancements, […]

JourneyTEAM 's Logo Using Microsoft’s Custom PCF Controls to Enhance User Experience

JourneyTEAM Senior Developer Josh Buahin discusses how to use Custom PCF Control to improve both the front- and back-end experience for developers and employees. Microsoft’s Custom PCF Control (PowerApps component […]

JourneyTEAM 's Logo 3 Key Differences Between Power Portals and Power Pages

Power Pages and Power Portals are both Microsoft tools used for creating and managing external business websites. Power Pages is an evolution of Power Portals (often referred to as Portals), […]

Hire Dynamics Developers's Logo The Evolution of CRM: From Basic Systems to Dynamics 365

CRM, or Customer Relationship Management, serves as the cornerstone of modern business operations. Intricately woven into the fabric of commerce, its importance has grown exponentially alongside the evolution of digital […]

HSO's Logo [VIDEO] Unleash the Power of AI to Transform Your Insurance Customer Service with Microsoft Copilot

Insurance isn't just a matter of contracts and costs—it's fundamentally about human connections, reliability, and the peace of mind that help is just a call away. In today's rapidly evolving […]

HSO's Logo [Video] Transform Your Banking Customer Experience with AI-Driven Self-Service from Microsoft Copilot

In today's competitive banking landscape, superior customer service isn't just a nice-to-have; it's a necessity. Introducing Microsoft Copilot, an innovative tool designed to redefine your customer interactions by harnessing the […]

 

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