Are you looking forward to implementing a new or updated CRM (Customer Relationship Management) solution such as Microsoft Dynamics 365/CRM? Or maybe you have just recently done so. It can be discouraging to hear that many CRM projects fail to provide the benefits that the technology promises. But you might be surprised to know that […]
continue reading...About Microsoft Dynamics CRM
Data Migration Tips & Tricks
The data migration process which is so important to the success of your new CRM solution can be a real headache. It’s important to understand how to do it properly to minimise hassle or problems. As specialist CRM consultants, we have helped hundreds of companies to get their data migration process right. Here are some […]
continue reading...ERP/CRM Software Blog Members on Digital Marketing Excellence 2019/20 List
Each year Fifty Five and Five, a leading B2B marketing agency with a focus on technology and IT companies, analyzes the marketing efforts of Microsoft partners to understand how the industry is developing and which factors are driving success. They recognize the creative ways partners have adopted content and inbound marketing methods to generate leads […]
continue reading...Are Some of your Staff Younger than your Construction Costing System?
Back in the day … in the 80’s and 90’s... the thinking was that construction companies needed special “job cost accounting software”. On that basis the only other software you needed was an estimating tool or an Excel spreadsheet. Fast forward to the Present Day With the advent of the smartphone, the tablet, and […]
continue reading...8 Ways Dynamics 365 for Customer Service Supercharges Business
Customer Service impacts your brand perception as a major factor in brand choice and loyalty. By 2020, Customer Experience is projected to be the main differentiator for brands, overtaking the impact of pricing and product for the first time. Customers increasingly have an expectation that customer service will be available digitally, and around the clock. […]
continue reading...Briser les mythes du CRM : Maximisez le retour sur votre investissement
Malgré les nombreux avantages d’une solution de gestion de la relation client, les organisations sont parfois sceptiques quant au retour potentiel sur leur investissement. En tant qu’experts de Microsoft Dynamics 365 Customer Engagement, chez JOVACO nous nous trouvons souvent à briser les mêmes mythes et idées fausses lorsque nous faisons l’analyse d’un système existant dont […]
continue reading...Unite Sales and Marketing by implementing Dynamics 365 for Marketing alongside Dynamics 365 for Sales
By now, Dynamics 365 Customer Engagement is an established successor to Dynamics CRM Online. For $115/user/month, companies get Sales, Customer Service, Project Service Automation, and Field Service. The application that often gets missed in this package is Dynamics 365 for Marketing – an application that costs $1,500 per month if purchased alone. With Dynamics 365 […]
continue reading...3 ways to close more business using Dynamics, CPQ, and a whitepaper on RFP responses
Closing more business means improving your sales proposal process, and here are three ways to help make that happen: Integrate a configure, price, quote solution into your CRM (CPQ and Dynamics for the win!) Populate that solution with branded, vertically targeted templates (Look sharp, work smart!) Write good RFP responses (yep: good!) with help you'll […]
continue reading...CRM Roadmap: Where are you?
One of the great advantages using Microsoft products is their commitment to continuous innovation and improvement. Therefore, it can be easy to lose sight of where you are on the Microsoft CRM roadmap. Specifically, versions and name changes blend together over time. How can you be sure your business is where it needs to be? […]
continue reading...Debunking CRM Myths: Maximizing Your Return on Investment
Despite the many advantages of a customer relationship management solution, organizations are sometimes skeptical that they can benefit from one as well as its true ROI. As Microsoft Dynamics 365 Customer Engagement experts, we at JOVACO often have to debunk the same few myths and misconceptions whenever we are called to analyze an existing system […]
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