One of the beauties of Microsoft Dynamics 365 is its versatility. That versatility is due in large part to Microsoft’s commitment to continue to expand, adding apps that allow modules to connect with one another and handle a variety of business processes. Dynamics 365 Unified Interface (UI) allows a seamless interaction across desktop, mobile, and […]
continue reading...About Microsoft Dynamics CRM
Where does “digital transformation” meet your customers? Usually in your sales quotes.
It’s no secret: Microsoft is keen on digital transformation, “reimagining how you bring together people, data, and processes.” And while many companies are implementing best practices in Microsoft digital transformation (we’ll call it MDT for short, here), just as many customers of those companies are greeting MDT with a collective shrug, saying, “Well, that’s great […]
continue reading...Microsoft Dynamics 365 for Sales now offered by iCepts
Microsoft CRM, now called Microsoft Dynamics 365 for Sales, is now offered through iCepts Technology, Inc! Since 1980, we have been providing business management and supply chain technology systems to small through mid-sized organizations. In addition to Enterprise Resource Planning (ERP) systems from Microsoft, called Microsoft Dynamics 365 Business Central, we have, over time, complimented […]
continue reading...15 Industry Experts Discuss Why Millennials Prefer Microsoft Dynamics
With each passing year, more and more Millennials are becoming the driving force in the workplace. Having grown up in a technological age, Millennials are accustomed to the convenience of technology in simplifying tasks, as well as its ability to instantly access information, and they expect to see these benefits in the workplace. This has […]
continue reading...Dynamics 365 Unified Interface
Dynamics 365 Unified Interface - Are you Ready? Microsoft just announced that they are moving up the date for the required transition to the Dynamics 365 Unified Interface. What is the Unified Interface? If you don't know you are likely not prepared for this required transition and […]
continue reading...5 Ways Mobile Software Increases Field Efficiency
The goal of any field service company is to be as resourceful as possible, which proves more challenging when technicians don't have access to a mobile device. Without a connected mobile device, technicians are wasting resources by dealing with unnecessary customer issues or traveling between the office to the client. If a team of 12 […]
continue reading...Budgeting for Microsoft Dynamics 365/CRM? Get an Instant Estimate.
As your company grows, adding clients and customers, opening new markets or new offices nearby or around the world, your legacy CRM (Customer Relationship Management) system may have trouble keeping up. If you’ve outgrown Excel spreadsheets and are ready for a full-function CRM (Customer Relationship Management) solution, the CRM Software Blog has a helpful tool […]
continue reading...The Customer Experience – Self-Service and E-Commerce with Work 365
Some estimates show that up to 80 percent of customer interactions will happen through self-service as early as 2020. Customers are looking to place orders, submit tickets, get billing information and receive various other services on their own terms. These services are enabled through technology investments which can be challenging to implement for smaller businesses. […]
continue reading...Why Use an Integration Platform for CRM Needs?
The need to integrate software goes back… way back! But now there is such a multitude of software, platforms, and options that it almost drives you crazy. You might get to a point in which you have a mix of cloud and on-premises, a mix of state-of-the-art software with very old legacy software… and how […]
continue reading...Work 365 Payment and Invoice Integration for CSP Automated Billing
When it comes to billing, invoicing and payment collection, there’s more involved than just sending out an invoice. One of the main challenges of a cloud solution provider within the Microsoft CSP Program is to either create or find solutions that will standardize the invoicing and payment collection process to help scale their business. To […]
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