Updated · Originally published
World-class customer experiences begin with your people. By giving your people the right tools to boost their productivity and amplify their impact, they can drive your organization to achieve your goals and generate maximum return. The top reasons organizations choose Microsoft Dynamics CRM to create world-class customer experiences include:
1) Value
When considering costs—including licensing, services, training, deployment, administration, and maintenance—customers, press, and industry analysts regard Microsoft Dynamics CRM as one of the best values in the industry.
2) Productivity
Microsoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging customer experience for customers that sets your business apart.
3) Familiarity
Microsoft Dynamics CRM provides you with a powerful set of CRM capabilities right within Microsoft Outlook.
4) Innovation
Microsoft Dynamics CRM is recognized for category-leading capabilities by:
- The Forrester Wave: CRM Suites For Midsized Organizations, Q2 2010
- The Forrester Wave: CRM Suites For Large Organizations, Q2 2010
- The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
- The Forrester Wave: Order Management Hubs, Q3 2010
5) Productivity
Microsoft invests over $2 billion in cloud infrastructure every year. Microsoft Dynamics CRM is one of the quickest and easiest ways for your business to take advantage of the cloud and cloud economies, including reducing systems management and maintenance costs as well as paying only for the capacity you need. Additionally, to ensure your CRM system is always available, Microsoft provides a financially backed service agreement to give you peace of mind.
6) Partner Network
Microsoft helps you get your solutions up and running quickly with one of the world’s largest network of professional services and third-party applications to complement your Microsoft Dynamics CRM investment. The Microsoft Dynamics Marketplace is the best place to find partners and add-on solutions to help you make the most of your Microsoft Dynamics CRM investment.
7) Global Availability
With Microsoft Dynamics CRM and Microsoft Dynamics CRM Online, you can provide your teams around the world with integrated yet localized tools to help them to communicate, collaborate, and drive global results.
8) Microsoft Office
Microsoft Dynamics CRM works seamlessly with Microsoft Outlook and leverages the capabilities of Microsoft Office 365. This means you can take full advantage of products, services, and solutions that your CRM professionals know and use every day – making them instantly more productive.
9) Business Insights
Microsoft Dynamics CRM provides your users with a multitude of business intelligence and data visualization capabilities that they can use to instantly get accurate, up-to-date information— sales forecasts, targets, quotas, customer buying patterns, and promotions – to drive sales growth.
10) Extended CRM
In addition to their relationships with customers, organizations need to manage and maximize other critical relationships—with partners, suppliers, and contractors, to name a few. Microsoft Dynamics CRM can be easily customized to support these extended CRM scenarios.
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By Ryan Plourde, ForgeXRM,
Arrowsol Training offers on online Learning courses and manuals are optimized to help you and your team gain in-depth knowledge of your deployment
KBS Training Institute, objective of providing training in ERP especially Microsoft Dynamics AX,CRM,NAV. KBS Training Institute have attained the Learning Solutions Competency in Microsoft Dynamics AX,CRM,NAV.
Excellent informations. Thanks for this post.