AbleBridge’s last blog post was focused on why Microsoft Dynamics CRM 2011 was a better investment than SFDC. Turning the tables a bit, I’d like to share some common SFDC counter arguments against Microsoft Dynamics CRM.
Here are some common objections we oftentimes run into:
SFDC - “Service, not software….”
AbleBridge: Microsoft Dynamics CRM Online provides customers with a choice. For some customers consuming and paying for the software as a service is ideal, for other customers, installing the software in their own environment and paying for the software upfront is a better option.
SFDC – “We offer lower total cost of ownership than Microsoft Dynamics CRM”
AbleBridge: Microsoft Dynamics CRM Online 2011 will be offered at $34/user/month starting in January 2011. SFDC Professional Edition is $65/user/month, Enterprise Edition is $125/user/month, Unlimited is $250/user/month. Also Microsoft Dynamics CRM Online includes everything at one subscription price.
SFDC – “Microsoft doesn’t use Microsoft Dynamics CRM internally”
AbleBridge: Microsoft rolls out more Microsoft Dynamics CRM users internally each quarter than the total number of SFDC employees.
SFDC – “Product gaps exist with reporting, dashboards, security, and territory management”
AbleBridge: Feature for feature, Microsoft Dynamics CRM 2011 is more function rich in all these areas – at no additional cost.
SFDC – “Microsoft Dynamics CRM has extensive dependencies on other Microsoft products”
AbleBridge: Absolutely. Customers will utilize and leverage the investments in the Microsoft technologies they already own (such as Microsoft Outlook, Excel, and Word). If this is important to the customer it’s one of the key benefits of choosing Microsoft Dynamics CRM.
We’ve been competing against SFDC for the past several years and we’re very familiar with the product and their arguments against Microsoft Dynamics CRM.
by AbleBridge, a