The new hot business management product from Microsoft is Microsoft Dynamics 365. But many people are not quite clear what happened to the OTHER Microsoft Dynamics CRM and ERP products. The new white paper, “But Really…What is Microsoft Dynamics 365?” helps clear up the confusion. What is the relationship of the Dynamics 365 solutions to […]
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3 Features to Look for in the Best CRMs for Nonprofits
As a nonprofit leader, your mission is unique, attracting a loyal member base. The people who join your organization are your lifeblood – they share a passion for your purpose, and they contribute their resources to help you accomplish it. Because past involvement with a nonprofit is the best indicator of future involvement, growing your […]
continue reading...Microsoft Launches New Marketing Module for Dynamics 365
We have been hearing about this for quite a while, it is finally launched - the new Marketing module for Dynamics 365. This has been released to public preview meaning you can access this and start using it today. To enable this public preview feature go to https://trials.dynamics.com/Dynamics365/Preview/Marketing Specify your email address (that is used to login […]
continue reading...Microsoft Dynamics 365 vs Salesforce Webinar December 7th
Microsoft Dynamics 365 (CRM) and Salesforce. If you are evaluating a customer relationship solution for your organization, odds are pretty good that you have come across the names of these two leading CRM platforms. Just like Coke vs Pepsi these two technologies have many similarities. But how do they really compare to each other? If […]
continue reading...Devriez-vous privilégier l’implantation d’une solution CRM standard ou personnalisée ?
Un des nombreux avantages d’une solution CRM telle que Microsoft Dynamics 365 est qu’elle fournit une plateforme flexible et personnalisable à partir de laquelle toutes vos activités peuvent être complétées. Elle peut être ainsi adaptée à vos besoins spécifiques et à la réalité unique de votre entreprise pour faciliter vos tâches et opérations quotidiennes. […]
continue reading...Standard or Customized CRM Solution: Which One Should You Consider?
One of the many advantages of a CRM solution such as Microsoft Dynamics 365 is that it provides a highly flexible and customizable platform from which all your activities can be completed. As such, it can be personalized to meet all your specific needs and adapt to the unique reality of your organization to facilitate […]
continue reading...Microsoft vs. Salesforce – There is a new leader
In the Microsoft vs Salesforce war, there is a new leader. I have been in the Microsoft Dynamics CRM/365 space for over 14 years. Ever since I can remember Salesforce led most analysts’ reports on CRM/Sales Force Automation. There are a few key reasons why: Salesforce.com was launched in 1999, Microsoft released Dynamics CRM in […]
continue reading...The days of expensive, complex CRM implementations are coming to an end
I have been helping businesses implement Customer Relationship Management (CRM) solutions for almost 20 years. I began in the days where "Sales Force Automation (SFA)" was the buzz-term and market leaders were GoldMine & Act. While a lot has changed in the CRM space over the years history repeats itself and that is happenning in […]
continue reading...5 Reasons You Should Not Settle For an Outdated CRM System
Are you still using a Rolodex? Early CRM systems were really nothing more than computerized versions of a Rolodex. It was all based on contact records which were basically just electronic business cards. Eventually systems got better at account rollup, tracking opportunities and reporting. But it was still just business contact management. What is available now […]
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