The article assumes that you are a Dynamics consultant and does not try to technically guide you, but guides you so that you can quickly implement without missing key components There are 3 main areas to focus on when setting up Case Management on Dynamics. Case Settings Case creation Parent- Child Cases Queues and Routing Contract/ Service terms Knowledge Management Case […]
continue reading...CRM Software Selection Tips
Solutions CRM gratuites et payantes: Quoi choisir pour votre organisation?
Vous songez à faire l’acquisition ou à changer votre solution de gestion de la relation client? Comme d’innombrables solutions CRM sont disponibles, il peut être tentant d’ignorer les produits payants et de se concentrer sur les options gratuites. Gardez cependant en tête que si quelque chose semble trop beau pour être vrai, c’est probablement le […]
continue reading...Selecting the Best CRM Software
Selecting the best CRM software for your business can be a challenging process. Get it right and your chance of success goes up significantly. CRM or Customer Relationship Management is essentially a business software that helps individuals and teams maximize their productivity by improving customer communications and marketing/sales/customer service effectiveness overall. Primarily, CRM is a […]
continue reading...Free vs. Paid CRM Solutions: Which Is Better for Your Organization?
Thinking of acquiring or changing your customer relationship management solution? The sheer number of CRM solutions available can be overwhelming, and it may be tempting to ignore paid products in favour of the free options. But if it sounds too good to be true, it probably is. Here are some of the factors you should […]
continue reading...WHAT ARE THE OPTIONS FOR SEEING A DYNAMICS 365 DEMO?
When considering whether and how to use CRM, a tailored Dynamics 365 demo with specialist CRM consultants can save you hours. Demos can be helpful if you are assessing whether to adopt Dynamics 365, or if you are already using the technology but wish to adapt additional applications now or in the future. A demo […]
continue reading...Dynamics 365 License: How to choose the right one
Choosing the right Dynamics 365 license is more complicated than you’d think. You’ve sold the team on the value of the Dynamics 365 license, but which one? The amount of technical jargon you need to understand to interpret the selections is mind boggling. Therefore, many companies end up overpaying. Clearly, there must be a rhyme […]
continue reading...Selecting a Microsoft Dynamics Partner: 5 Ways Glassdoor Can Help
Using Glassdoor to Choose a Microsoft Dynamics Partner: 5 Things to Look For Information has never been more easily accessible. As a result, individuals and businesses alike are using the internet to research potential service providers before making large purchase or business decisions. Consumers tend to rely on resources like Facebook, while businesses often take […]
continue reading...Top 5 Challenges of Field Service and 10 Ways Microsoft Dynamics 365 Can Help
Field service refers to the management of a company's resources employed at or en-route to the clients’ property. This could include locating vehicles, managing worker activity, scheduling and dispatching work, and more. Field service management is an important competitive advantage for companies that need to manage installation, service, or repairs of systems or equipment. In […]
continue reading...Modern Workplace Technology Webinar – Untangle, Secure, Improve
It's hard to imagine any aspect of the workplace that hasn't been disrupted by new technology. From unified operations applications, customer engagement platforms, remote collaboration technologies suites, the digital business landscape is defined by countless options integration possibilities. But in reality, a high percentage of businesses aren't sure which of these technologies matter, and why. […]
continue reading...5 Questions: Can You Benefit from Case Management in Microsoft Dynamics 365?
Case management includes the process of identifying, recording, analyzing, monitoring and resolving an information-centric work item. It includes the collection of appropriate data, the adherence to internal processes, and the related communications required to resolve a case. “Cases” are used across many industries and may be called many things: Questions, Issues, Incidents, Requests, and Work […]
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