Data security is an important element of CRM deployments that is often overlooked. However, it is important to discuss this as it offers numerous benefits to the client such as […]
Microsoft CRM delivers a robust out-of-the-box Customer Service solution which includes standard features like case management, field service scheduling, and a knowledge management module. For many companies, this built-in solution […]
Now that more organizations understand how business agility will be critical to their success, many are looking for a good CRM system to improve sales, customer service, marketing, and other […]
According to a Nucleus Research study, 52% of organizations that have implemented a cloud CRM solution in the last 6 months are looking to switch to a different solution. Is […]
As an organization that performs a high volume of CRM implementations, we understand there are many different ways to roll these systems out. Whether it is design, development, or go-live […]
Whether you have been using a CRM solution for years and are looking for something with expanded functionality or you are considering CRM for the first time, you have to […]
No matter what you do or how long you’ve been doing it, every business has customer or contact data that you need to manage to maintain relationships and win sales. […]
As one of Microsoft’s top partners working with pharmaceutical companies and medical device manufacturers, Armanino Consulting has had many recent inquiries about HIPAA and other data compliance requirements as they […]
As the terrific ASAE Annual Meeting 2012 was winding to a close, it occurred to me that the trends that began in 2008 as the economy turned south might just […]
Microsoft recently announced the availability of the Trust Center for Microsoft Dynamics CRM Online, a Web site that provides in-depth information about the privacy and security practices for its CRM […]