Get RMA Functionality within Microsoft Dynamics CRM

March 22, 2021 / By / About Microsoft Dynamics CRM, Choosing a Microsoft Partner, CRM Dynamics Upgrades, CRM Online, Dynamics CRM for Customer Service, Dynamics CRM for Distribution, Dynamics CRM for Manufacturing, Dynamics CRM for Supply Chain, Dynamics CRM for Vertical Industries

We’ve extended the use of Microsoft CRM to include Return Material Authorization (RMA) capabilities! Manufacturing and distribution companies can utilize this new solution to support RMA tracking, process automation, and reporting.

Enable your team to effectively manage RMAs to:

  • Leverage product tracking for authorized returns such as replacement, repair or simply un-wanted products
  • Track multiple products to one RMA
  • See Quality Control dates and the technicians involved, repair dates and the technicians involved, diagnosed root cause(s), plus log labor hours and work done to track costs

 

Additionally, we’ve also included reports and workflows to help track and manage RMAs.

This is just a small description of what our new RMA Solution can do. For more details, features, and screenshots about this download our RMA Solution for Microsoft CRM product brochure or contact us with questions or to schedule a demo.

Need more than just RMA functionality? If so, see our extended Warranty Management and Product Repair Solution for Dynamics CRM. It includes field service options and other advanced capabilities.

by Armanino LLP

 

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  3. Extending Microsoft Dynamics CRM’s Customer Service Module for Manufacturing
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  5. CRM Deep Dive Series: A Lean Approach to Creating Value During Implementation

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