Dynamics CRM for Vertical Industries

3 Real Examples of Microsoft Dynamics 365 Field Service Success

If your organization provides service, empowering your mobile workforce with the right tools can spell success in the form of customer loyalty and repeat business. With the right systems in place, your workforce can be dispatched sooner, solve problems faster, and close work orders more efficiently. Microsoft Dynamics 365 Field Service is a field service …

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How Banks Can Overcome Roadblocks to Generating Internal Referrals

Banks thrive on referrals. Not just from existing customers, but from internal referrals between departments and staff. For example, the bank teller referring a customer that made a large deposit to an investment advisor. Or the wealth management department referring a fixed-rate mortgage based on lower rates the bank is offering customers with high credit …

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Three Ways A Bank Used CRM Automation to Eliminate Manual Processes

Banks are investors, but they also sell services. And individual bankers are paid commission on the services they sell. When it comes to long-term investing, clients may work with several different advisors along the way. So who gets the commissions? We worked with a bank whose policy was that the referring individual, the one that …

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Key Features of Microsoft Dynamics 365 Customer Service

One of the most powerful yet often ignored features of Microsoft Dynamics 365 is Customer Service. Customer Service allows you to increase customer satisfaction while reducing the amount of time and money spent on each support case or service call. Dynamics 365 empowers your team to: Set up cases Record all interactions related to a …

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Microsoft Dynamics 365 Field Service – Overview and Industry Focus

You may not be aware, but Microsoft Dynamics 365 has been a strong competitor in the field service management space for several years now. The Field Service Management software platform provides full work order management including: Full visibility to a customer’s service history including case and work order management Asset management to track configuration history …

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Inogic Preferred apps – 15 smart solutions to get the best of Dynamics 365 CRM / Power Apps

It's finally here, the end of the year 2020. The onset of an unforeseen lockdown made us all stop, question, think and reflect on our goals, priorities, and the pressing question of what's next? Despite the barriers and challenges this new reality bought, businesses all around the globe showed the spirit of adaptation and emerged …

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7 Ways The Right CRM Helps You Serve Your Banking Customers Better

The old adage about a bird in the hand being worth two in the bush rings true when you’re talking about nurturing existing client relationships. It’s less expensive and more efficient to cultivate the customers you already have while your marketing department helps you find new ones. This is especially true for retail banks and …

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Microsoft Power Apps Portals with Virtual Agents in Microsoft Dynamics 365 Customer Engagement: Key Takeaways

With more people working virtually, it is more important than ever to be there for your customers, anywhere, at any time. Empowering people, either inside or outside your organization, to securely access the information they need to engage with your company should be a strategic imperative for any organization. Today there are low code, no …

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How is Your Bank Planning to Get Ahead of the Coming Wave of Problem Loans?

These are unprecedented times, but we know the wave is coming. Every bank needs a strategy to get ahead of the coming wave of problem loans and work with your borrowers through tough times. At 2.15% as of Dec. 31, 2019, the percentage of problem loans was at a slightly higher starting point than before …

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Top 5 reasons why Attach2Dynamics is preferred document management app within Dynamics 365 CRM for SharePoint, Dropbox and Azure Blob!

One of the important roles of Dynamics 365 CRM is to provide structured document management functionalities. As documents in Dynamics 365 CRM are stored as attachments or Note records, managing large number of documents becomes quite complex. And the higher the size of the database, the costlier it gets for buying more storage. Hence, a …

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