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MIG & Co.

Microsoft Dynamics CRM vs. SugarCRM: How To Know Which Option is Best for You?

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If you are on the never ending search for a new CRM solution, you may be going to site after site and end up being more confused than when you started.  Well here you will learn the important features in Microsoft Dynamics CRM and SugarCRM to help you make your decision.  If you are also looking into Salesforce.com as an option, you may want to check out our previous post.

Whether you are looking for on-demand or on-premise, both solutions cater to your needs. Depending on the goals of your business, you will have to choose one or the other, but for these products this will not be a key decision point.

In terms of features within the CRM software solutions, you will also find very little differences.  For example, you can track sales activities and history for specific accounts in both and keep track of your campaigns to analyze in the future.  You may be thinking to yourself, so how do I choose SugarCRM or Microsoft Dynamics CRM?

Well, since Microsoft Dynamics CRM is part of the Microsoft line of products, the dashboards and functions are similar to products within the Microsoft Office line. The familiarity allows users to adapt quicker than those opting for SugarCRM.  Just with that you will be decreasing time & money spent on training.

Microsoft Dynamics CRM also integrates smoothly with other Microsoft products allowing you to move between Microsoft CRM, Microsoft Office, and even your Microsoft ERP solution.

One feature that SugarCRM has over Dynamics CRM is the ability to purchase SugarCRM directly from their website without any implementation. While you do gain instant results from this, all training and customization (if possible) then becomes your responsibility. Microsoft Dynamics CRM is sold, implemented, supported, and customized by Microsoft partners, like MIG.

Learn more about the various Microsoft CRM features available to your business! Make sure your Marketing, Sales, and Customer Service departments are working together to help grow your business.

MIG & Co. – MIG is a Professional Consulting Firm that specializes in the implementation of business management software solutions including Customer Relationship Management. We automate business processes to ensure our customers work efficiently. A New York City based Microsoft Dynamics Gold Partner, primarily serving New York, New Jersey and Connecticut.

by MIG & Co., New York Microsoft Dynamics CRM Partner

7 Responses to “Microsoft Dynamics CRM vs. SugarCRM: How To Know Which Option is Best for You?”

  1. SugarCRM has much more advantages. But the functionality of MS Dynamics is much mory comfy for companies using MS software.

  2. CRM Administrator says:

    Editors Note: We welcome constructive comments, even if they do not agree with the point of view of our authors. However, we will not publish hostile or inflammatory remarks made about authors personally.

  3. I was expecting a comparison, not a sales pitch, and since when is training any better or cheaper just because it is Microsoft , we are talking CRM here no company should think training is a option.

  4. jeff says:

    I agree with Scott …this is not a useful comparison, more accurately a shameless plug for MIG.

  5. This quote from the article:
    “One feature that SugarCRM has over Dynamics CRM is the ability to purchase SugarCRM directly from their website without any implementation. While you do gain instant results from this, all training and customization (if possible) then becomes your responsibility. Microsoft Dynamics CRM is sold, implemented, supported, and customized by Microsoft partners, like MIG.”
    is somewhat misleading in that it leaves out some important facts.

    1) Purchasing SugarCRM outright does not mean that your organization cannot engage a professional services firm for support and training in the same fashion as Dynamics.

    2) The cost of a Dynamics CRM implementation vs. a SugarCRM solution, particularly if on-premise, is likely to be significantly greater.

    This article is more of an advertisement for MIG than it is a useful comparison of the two products.

    • Swati says:

      Completely Agree with your comment! This is one sided article like many others written by a MS partner.. I hope those reading have the realization for the same!

  6. Robert Wace says:

    Feels great to know which option is best for you and your business. The advancement of CRM will put the next generation of IT professionals to a more advanced and Easy crm.

 

 
 
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