Microsoft considers Microsoft Dynamics 2013 to be the most important launch of Dynamics CRM (www.mig.com/DynamicsCRM) since they first introduced their online service. Want to find out why? Well, on November 4th, 2013, at 12:00 EST (18:00), Microsoft will be hosting a Global Premiere Event for Microsoft Dynamics 2013 from Barcelona, Spain, and broadcasting it across …
Microsoft Dynamics CRM 2013 Virtual Global Premiere Event Read More »
Dynamics CRM 2013 has already been released in some regions, and its American release is imminent. Microsoft recently published its 19 page Microsoft Dynamics CRM 2013 Release Preview Guide, organized around improvements in five areas: Reimagined User Experience Process Excellence and Agility CRM on the Go Enterprise Collaboration Platform Enhancements We covered each of the …
Microsoft Dynamics CRM 2013 Preview: Platform Enhancements Read More »
Microsoft Dynamics CRM 2013 will be released this Fall, and Microsoft recently published its Microsoft Dynamics CRM 2013 Release Preview Guide. The 19 page guide is organized around improvements in five areas: Reimagined User Experience Process Excellence and Agility CRM on the Go Enterprise Collaboration Platform Enhancements In our last two entries, we covered the …
Microsoft Dynamics CRM 2013 Preview: Mobile Device Access Read More »
Microsoft purchased MarketingPilot late last year, and they wasted little time integrating it nicely with Microsoft Dynamics CRM. Many Microsoft Dynamics CRM (www.mig.com/DynamicsCRM) users were already employing MarketingPilot to add some marketing automation punch to their CRM, so the marriage made sense and will undoubtedly end happily ever after. Microsoft released a new version months …
MarketingPilot Integration with Microsoft Dynamics CRM Read More »
In our last blog entry, we discussed Microsoft Dynamics CRM's automated customer service process flow and the CRM case form that displays all the information a customer service representative (CSR) needs to know about a customer's history in one window. This time out, let's look a little more closely at how this all works. If …
Improving Customer Service with Microsoft Dynamics CRM, Part 2 Read More »
Microsoft Dynamics CRM (www.mig.com/DynamicsCRM) provides process automation that streamlines and improves customer service. When a customer service representative (CSR) opens a case record, the form displays multiple stages that guide the CSR through a standardized, logical series of steps to resolve a case with a customer. If a customer calls with an issue, you can …
Improving Customer Service with Microsoft Dynamics CRM Read More »
They say a picture is worth a thousand words, which is why we like to use graphs and charts to present our data, and why we like to have maps alongside entities with addresses. Microsoft Dynamics CRM (www.mig.com/DynamicsCRM) supports Bing Maps for the latter, giving you access to more information and another way to view …
Yammer, the so-called "Facebook for business," delivers private enterprise social networks to more than 200,000 organizations around the planet. People use it to collaborate securely across departments, geographies, and business applications. Microsoft purchased Yammer last year, and they wasted little time integrating it nicely with Microsoft Dynamics CRM (www.mig.com/DynamicsCRM) Online. Yammer integration enables Dynamics CRM …
What Can Yammer and Microsoft Dynamics CRM Online Do For You? Read More »
Microsoft Dynamics CRM (www.mig.com/DynamicsCRM) isn't just used by businesses for customer relationship management, but also by many schools, governmental agencies, and nonprofit organizations for constituent relationship management. But Microsoft Dynamics CRM implementer and blogger JoeCRM has found a truly novel use for CRM: as a wedding planner. Joe writes, "When I needed to track a …
The Microsoft Dynamics CRM team has published an article about storage for Microsoft Dynamics CRM Online on their blog, and it contains some useful tips on reducing your storage use to avoid approaching your storage limit. By default, you have 5GB of storage when you sign up for Microsoft Dynamics CRM Online (www.mig.com/DynamicsCRM), but you …
