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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 
MIG & Co.

What are the Differences Between Dynamics CRM and Salesforce.com?

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Whether you are in sales or marketing, the big question is always which CRM software do you prefer? You usually get down to about two choices: Microsoft Dynamics CRM and Salesforce.com.

It all depends on your business and how you want to manage your data.

Salesforce.com:

  1. Cloud-based application: Strictly on-demand CRM for their users.
  2. Price per month: Salesforce’s prices are typically higher than Dynamics CRM. Additionally, any other functionality that your users may need will come with an extra fee.
  3. Service Level Agreements: Salesforce does not offer SLA’s for their application.
  4. Available storage: Salesforce offers license holders 1GB of storage, which does not allow users to store too much data. After they fill that space, users have to purchase extra storage at a much higher price.
  5. Limited Integration: Salesforce offers integration with several products, but does not allow you to track a customer’s lifecycle from start to finish.

 

Dynamics CRM:

  1. On-premise/On-demand: With Microsoft Dynamics CRM, you are offered both choices. You are not limited to using CRM as a cloud application. Depending on your business, you may want to have the option to choose between on-demand and on-premise.
  2. One software package: With Dynamics CRM, all users are offered the same functionality. There are no features you need to pay an extra fee for.
  3. Service Level Agreements: Dynamics CRM offers SLA’s to assure customers that they have someone to service their software in-case of any mishaps.
  4. Available storage: with Dynamics CRM online, license holders are provided 5GB of storage.
  5. Multiple Integration options: Dynamics CRM allows you to integrate with other systems such as your ERP in order to connect the various facets of a customer account. This enables you to manage your relationship with the customer more efficiently.

Still not sure about which CRM option is right for you? Contact MIG & Co. and we’ll show you the best fit for your organization.

MIG & Co. – MIG is a Professional Consulting Firm that specializes in the implementation of business management software solutions including Customer Relationship Management. We automate business processes to ensure our customers work efficiently. A New York City based Microsoft Dynamics Gold Partner, primarily serving New York, New Jersey and Connecticut.

by MIG & Co., New York Microsoft Dynamics CRM Partner

One Response to “What are the Differences Between Dynamics CRM and Salesforce.com?”

  1. Sandy Cheung says:

    Apart form costs, would like to know the difference between the functionality between salesforce.com and Microsoft CRM. Which one is better ?

    For integration with ERP eg. Oracle, would like to know which one could do better.

 

 
 
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