Ninety percent of consumers would recommend a brand after they interact with the brand's representatives on social media, according to a study by an Internet advertising bureau. Knowing that, just imagine the number of sales opportunities you miss when you fail to engage customers and potential customers via social media. The Microsoft Dynamics CRM team […]
continue reading...Social CRM
Your Brand Sux – Tips for Engaging Customers Through Social Media
October 13, 2014 · CRM Software Blog Writer · Comments Off on Your Brand Sux – Tips for Engaging Customers Through Social Media
Marketing with CRM: Tips and Tricks from 9 Industry Experts
October 6, 2014 · ClickDimensions · Comments Off on Marketing with CRM: Tips and Tricks from 9 Industry Experts
As marketers, we are always looking for great ideas to make our jobs easier. At the Marketing with Microsoft Dynamics CRM Idea Conference held this September, an elite group of CRM experts shared marketing case studies, best practices and success stories from their own organizations. If you did not have the opportunity to attend the […]
continue reading...Microsoft Dynamics CRM 2015 Unites Marketing and Sales
September 30, 2014 · BroadPoint Technologies, LLC · Comments Off on Microsoft Dynamics CRM 2015 Unites Marketing and Sales
Microsoft Dynamics CRM 2015 is finally here and it has arrived with a bang! There are way too many new features to mention in this article but it is important to understand the approach Microsoft took for this release. In speaking with clients and prospects, Microsoft realized that there was still a critical gap between […]
continue reading...How to Make The Most of Dynamics CRM’s Social Listening and Maximize Your ROI
August 17, 2014 · Intelligent Technologies, Inc. · Comments Off on How to Make The Most of Dynamics CRM’s Social Listening and Maximize Your ROI
In my last blog post, I spoke about the social listening features offered in the latest release of Microsoft Dynamics CRM and how they could help businesses gain a better understanding of their customers. But, a couple of the questions I think a lot of people have when they are new to this technology and […]
continue reading...Social Selling with Microsoft CRM
July 24, 2014 · Tom Rogers, Intellitec Solutions · Comments Off on Social Selling with Microsoft CRM
A top new enhancement in Microsoft CRM 2013 is the ability for companies to engage in social selling. As defined by Microsoft, social selling gives businesses the ability to share knowledge more broadly than ever before. It allows Microsoft CRM users to connect to their customers' social media and other mobile platforms. Many clients have […]
continue reading...New Features in the Microsoft Dynamics CRM Spring 2014 Release
June 10, 2014 · Sandeep Walia, HITACHI Asia Pacific · Comments Off on New Features in the Microsoft Dynamics CRM Spring 2014 Release
Focusing on the customer, check. Continuing to enhance cloud computing software, check. Working with industry leaders to enhance social and mobile functionality, check. Microsoft Dynamics CRM is undergoing many changes that keep the software at the helm of CRM solutions while continuing to win top industry awards. The spring wave of updates is a promising […]
continue reading...New Technologies Regarding Staff Training for Dynamics CRM
June 5, 2014 · .NET Wizards Sp. z o.o. · 1 Comment
New technologies have revolutionised the way people communicate with each other, acquire information, establish private and business relations as well as do business. The areas in which their advantages are more and more often used include staff training. Thanks to modern IT solutions, knowledge may be conveyed in an accessible and interactive way that is […]
continue reading...Meet the Experts Live! Webinar: Social is for Closers
May 19, 2014 · CRM Software Blog Writer · Comments Off on Meet the Experts Live! Webinar: Social is for Closers
May 29, 2014, Dynamics Cafe will host its latest "Meet the Experts Live!" webinar that expands upon the ebook "Social is for Closers". Dynamics GM Fred Studer will host the webinar featuring Brian Kelly, CMO of InsideView. The topic of discussion will social selling and closely relate to "Social is for Closers". After attending […]
continue reading...Grow Your Small Business with Microsoft Social Listening
Previously, for small businesses, communicating face-to-face was critical, because it was the personal touch customers were looking for. However, in today’s world, B2B customers are more likely to use social media to influence their purchase decisions. Therefore, small businesses cannot rely only on traditional communication methods. Social Listening Tools for Small Businesses Microsoft Social Listening is an […]
continue reading...Social CRM Only For The Big Guys?
March 19, 2014 · XRM Vision · Comments Off on Social CRM Only For The Big Guys?
In June 2010, Gatorade launched its MissionControl. Comparable to Houston’s ground control, this program allowed Gatorade to tune in to the sentiments of consumers by performing social networks listening. The following video is a testimony of the multiple and sophisticated utility and productivity tools used by Gatorade team to measure and confirm the impact of […]
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