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Microsoft Dynamics 365 experts providing comparisons and opinions to professionals in the CRM selection process since 2009


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XRM Vision merge with the Vendere Group

Earlier last week Montreal (Canada) based Vendere Group and XRM Vision announced that they are merging their CRM activities together to become Quebec’s leading firm dedicated solely to Microsoft Dynamics CRM. XRM Vision a Microsoft “Silver - Customer Relationship Management” recognized CRM consulting firm offers a one-stop shop for businesses and organisations who are striving towards […]

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10 Social Listening Experts Discuss WOW Service in a Social Intelligence Guide for Customer Service

Anyone can say they offer 24/7 support and plenty of customer service representatives to take calls. From sales to troubleshooting, offering customer service is easy.  What is not so easy is actually anticipating what customers might need, reaching out to them through the best channels and at the right times. In the age of social […]

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Your Brand Sux – Tips for Engaging Customers Through Social Media

Ninety percent of consumers would recommend a brand after they interact with the brand's representatives on social media, according to a study by an Internet advertising bureau. Knowing that, just imagine the number of sales opportunities you miss when you fail to engage customers and potential customers via social media. The Microsoft Dynamics CRM team […]

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Marketing with CRM: Tips and Tricks from 9 Industry Experts

As marketers, we are always looking for great ideas to make our jobs easier. At the Marketing with Microsoft Dynamics CRM Idea Conference held this September, an elite group of CRM experts shared marketing case studies, best practices and success stories from their own organizations. If you did not have the opportunity to attend the […]

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Microsoft Dynamics CRM 2015 Unites Marketing and Sales

Microsoft Dynamics CRM 2015 is finally here and it has arrived with a bang! There are way too many new features to mention in this article but it is important to understand the approach Microsoft took for this release. In speaking with clients and prospects, Microsoft realized that there was still a critical gap between […]

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New Features in the Microsoft Dynamics CRM Spring 2014 Release

Focusing on the customer, check. Continuing to enhance cloud computing software, check. Working with industry leaders to enhance social and mobile functionality, check. Microsoft Dynamics CRM is undergoing many changes that keep the software at the helm of CRM solutions while continuing to win top industry awards. The spring wave of updates is a promising […]

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New Technologies Regarding Staff Training for Dynamics CRM

New technologies have revolutionised the way people communicate with each other, acquire information, establish private and business relations as well as do business. The areas in which their advantages are more and more often used include staff training. Thanks to modern IT solutions, knowledge may be conveyed in an accessible and interactive way that is […]

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Meet the Experts Live! Webinar: Social is for Closers

May 29, 2014, Dynamics Cafe will host its latest "Meet the Experts Live!" webinar that expands upon the ebook "Social is for Closers". Dynamics GM Fred Studer will host the webinar featuring Brian Kelly, CMO of InsideView.   The topic of discussion will social selling and closely relate to "Social is for Closers". After attending […]

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