Articles By: HITACHI Asia Pacific

The Universal Banker: Using CRM for Banks to Provide the Outstanding Service Customers Demand

While consumers are increasingly engaging with banks through mobile devices, that doesn’t mean the job of the teller is dying – far from it. Bank tellers are instead evolving into a role that is quickly adapting to better serve customers’ new expectations and demands: the universal banker. People enter brick-and-mortar bank locations because they need …

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Microsoft Dynamics CRM 2015 to Better Align Sales and Marketing

With its next product release, Microsoft Dynamics CRM 2015 is fully-equipped with tools and capabilities to bridge the gap between marketing and sales. When sales and marketing teams are better aligned, the focus on the customer is strengthened, resulting in a stronger customer engagement. Check out highlights of the new release, slated to be available …

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New Features in the Microsoft Dynamics CRM Spring 2014 Release

Focusing on the customer, check. Continuing to enhance cloud computing software, check. Working with industry leaders to enhance social and mobile functionality, check. Microsoft Dynamics CRM is undergoing many changes that keep the software at the helm of CRM solutions while continuing to win top industry awards. The spring wave of updates is a promising …

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SalesLogix Vs Microsoft Dynamics CRM

Microsoft Dynamics CRM Versus Saleslogix: Feature Comparison A prospective customer asked us the difference between Microsoft Dynamics CRM and SalesLogix functionality so we’ve put this feature comparison between the two products.   SalesLogix Microsoft Dynamics CRM Marketing Automation Static Marketing Lists Dynamics Marketing Lists Campaign Management (Traditional) Campaign Activity Distribution to Record owners Event Based …

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Microsoft Dynamics CRM 2013 – Summary of What’s New

Microsoft Dynamics CRM 2013 is around the corner and will be generally available in Q4 2013. For those interested in what is coming, this blog article serves as a summary of the highlights of what is new in Microsoft Dynamics CRM 2013 – codenamed Orion. I will focus on the functional enhancements in this blog …

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Microsoft Dynamics CRM Spotlight in Technology Evaluation Centers’ Buyer’s Guide on CRM Systems

Microsoft Dynamics CRM Spotlight in Technology Evaluation Centers’ Buyer’s Guide on CRM Systems Ignify customer OSI Systems, Inc.’s use of Microsoft Dynamics CRM has been cited as an important customer relationship management (CRM) system success story in Technology Evaluation Centers (TEC) CRM Buyer’s Guide for Medium and Large Enterprises. “Microsoft Dynamics CRM is an essential …

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Faster Problem Resolution and FCR with Microsoft Dynamics CRM

Ignify has a new blog written by Bhavesh Ashani, our Vice President of Customer Satisfaction, on how companies can improve problem resolution and first contact response with Microsoft Dynamics CRM. Check it out on our website or keep reading below. According to J.D. Powers & Associates’ 2012 U.S. Credit Card Satisfaction Study, the year 2012 …

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Enabling Commerce and Order Entry Integrated with Dynamics CRM 2011 for Your Sales and Customer Service Teams

If you are using or planning to use Microsoft Dynamics CRM for Sales Force Automation, you are making a great first step for your organization because: Microsoft Dynamics CRM enables your sales and customer service team to have an intelligent dialog whenever they interact with your customers. Sales or Customer Service Representatives have visibility to …

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How Many Clicks Should Entering an Order Take? – Web Based Order Entry for Microsoft Dynamics

We recently launched Order Entry for Microsoft Dynamics as a web based solution that seamlessly integrates with Microsoft Dynamics CRM & ERP solutions. An obvious question - why another Order Entry solution offering in the Microsoft Dynamics world where a variety of Order Entry options already exist? There are several reasons : There are no …

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Make Your Business the Standard for Customer Service Excellence with Microsoft Dynamics CRM

Customer service horror stories – I have them, you have them, and I’m pretty sure any other person you ask off the street has one. There are the never-ending calls on hold, the representatives who don’t have a clue about either the product you purchased or your order history, and the ever-present feeling that you’re …

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