Social CRM

  Your CRM system gives you a better way to manage your external business interactions and relationships. Everything you need to know about your customer interactions is readily available at any time. While your external processes may be organized, what about your internal processes? If you’ve found that your internal business processes are unorganized and …

Microsoft Launches Lists, A New Smart Tracking Application — Formerly SharePoint Lists Read More »

Organizations that target consumers (B2C) have successfully leveraged email and social media to market their products and services for years. However, organizations that target other businesses (B2B) have been slow to adopt social marketing in a meaningful way, even though social marketing has proven effective in the B2B marketplace (see the Harvard Business Review article, …

7 Email and Social Tools for B2B Sales and Marketing Tools in Microsoft Dynamics CRM Read More »

In March, Microsoft announced the latest technologies coming in the Spring release of Microsoft Dynamics CRM 2015. They are taking intelligent customer engagement to the next level by delivering innovations and enhancements in five key areas: Productivity - tighter integration of  Dynamics CRM with Office 365 Social - completely reimagined social experience for companies Mobility - new …

CRM 2015 Spring Update Offers More Social, Mobile and Analytics Read More »

Enhanced productivity is something that everyone, regardless of industry and company size, strives for on a daily basis. Many books have been written and training seminars developed to this end, and yet we are still left wanting more. What is becoming clearer each day that the best way to improve productivity is to empower each …

6 Productivity Best Practices for Microsoft Dynamics CRM and Office 365 Read More »

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