Organizations that target consumers (B2C) have successfully leveraged email and social media to market their products and services for years. However, organizations that target other businesses (B2B) have been slow to adopt social marketing in a meaningful way, even though social marketing has proven effective in the B2B marketplace (see the Harvard Business Review article, […]
continue reading...Social CRM
7 Email and Social Tools for B2B Sales and Marketing Tools in Microsoft Dynamics CRM
December 1, 2016 · AKA Enterprise Solutions · No Comments
Comment Microsoft Social Engagement peut bénéficier à votre OSBL
October 18, 2016 · JOVACO Solutions · No Comments
Pour les organismes sans but lucratif, lesquels ont souvent des ressources et des budgets limités, les réseaux sociaux représentent un outil marketing essentiel. Un module d’écoute sociale tel que Microsoft Social Engagement vous aidera à mieux en exploiter le potentiel. Intégré à un système CRM—lequel améliore vos temps de réponse et vous aide à gérer […]
continue reading...How Microsoft Social Engagement Can Benefit Your Non-Profit Organization
October 18, 2016 · JOVACO Solutions · No Comments
For non-profit organizations, which often have limited resources and budgets, social media is a vital marketing tool, and a social listening module such as Social Engagement will help you harness the potential it offers. When integrated to a CRM system—which can improve your response times as well as help you manage events and budgets and […]
continue reading...Support in the Age of the Customer
September 23, 2015 · Peak Engagement · No Comments
As a company that is focused on delivering web portals to help drive better customer engagement through multiple channels, it is amazing how many times we hear the following: “I want to get a portal up and running so I can retire my email and phone support options and make all of my customers enter […]
continue reading...Top 8 Reasons Why Having a Socially Connected CRM is a Must
May 1, 2015 · Rob Urbanowicz, Socius · 1 Comment
By now you have most likely heard that the world is changing, and consumers are greatly increasing their buying power through online social media. Imagine this, you walk into a store to purchase an item you have had your eye on. You know that another store sells a very similar product so you immediately get […]
continue reading...CRM 2015 Spring Update Offers More Social, Mobile and Analytics
April 8, 2015 · 2B Solutions, Inc. · No Comments
In March, Microsoft announced the latest technologies coming in the Spring release of Microsoft Dynamics CRM 2015. They are taking intelligent customer engagement to the next level by delivering innovations and enhancements in five key areas: Productivity - tighter integration of Dynamics CRM with Office 365 Social - completely reimagined social experience for companies Mobility - new […]
continue reading...6 Productivity Best Practices for Microsoft Dynamics CRM and Office 365
January 26, 2015 · BroadPoint Technologies, LLC · No Comments
Enhanced productivity is something that everyone, regardless of industry and company size, strives for on a daily basis. Many books have been written and training seminars developed to this end, and yet we are still left wanting more. What is becoming clearer each day that the best way to improve productivity is to empower each […]
continue reading...Do You Hear Your Customers Or The Sound of Silence?
January 16, 2015 · InterDyn BMI · No Comments
As you look back to see how well your business did during the hustle and bustle of the holiday season, be sure to listen in on what your customers are saying about your products, services, or their interactions with your business. You may ramp up production of your hottest products in anticipation of the busiest […]
continue reading...XRM Vision merge with the Vendere Group
October 27, 2014 · XRM Vision · No Comments
Earlier last week Montreal (Canada) based Vendere Group and XRM Vision announced that they are merging their CRM activities together to become Quebec’s leading firm dedicated solely to Microsoft Dynamics CRM. XRM Vision a Microsoft “Silver - Customer Relationship Management” recognized CRM consulting firm offers a one-stop shop for businesses and organisations who are striving towards […]
continue reading...10 Social Listening Experts Discuss WOW Service in a Social Intelligence Guide for Customer Service
October 20, 2014 · CRM Software Blog Writer · No Comments
Anyone can say they offer 24/7 support and plenty of customer service representatives to take calls. From sales to troubleshooting, offering customer service is easy. What is not so easy is actually anticipating what customers might need, reaching out to them through the best channels and at the right times. In the age of social […]
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