Social CRM

Microsoft Launches Lists, A New Smart Tracking Application — Formerly SharePoint Lists

  Your CRM system gives you a better way to manage your external business interactions and relationships. Everything you need to know about your customer interactions is readily available at any time. While your external processes may be organized, what about your internal processes? If you’ve found that your internal business processes are unorganized and …

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7 Email and Social Tools for B2B Sales and Marketing Tools in Microsoft Dynamics CRM

Organizations that target consumers (B2C) have successfully leveraged email and social media to market their products and services for years. However, organizations that target other businesses (B2B) have been slow to adopt social marketing in a meaningful way, even though social marketing has proven effective in the B2B marketplace (see the Harvard Business Review article, …

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Top 8 Reasons Why Having a Socially Connected CRM is a Must

By now you have most likely heard that the world is changing, and consumers are greatly increasing their buying power through online social media. Imagine this, you walk into a store to purchase an item you have had your eye on. You know that another store sells a very similar product so you immediately get …

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CRM 2015 Spring Update Offers More Social, Mobile and Analytics

In March, Microsoft announced the latest technologies coming in the Spring release of Microsoft Dynamics CRM 2015. They are taking intelligent customer engagement to the next level by delivering innovations and enhancements in five key areas: Productivity - tighter integration of  Dynamics CRM with Office 365 Social - completely reimagined social experience for companies Mobility - new …

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6 Productivity Best Practices for Microsoft Dynamics CRM and Office 365

Enhanced productivity is something that everyone, regardless of industry and company size, strives for on a daily basis. Many books have been written and training seminars developed to this end, and yet we are still left wanting more. What is becoming clearer each day that the best way to improve productivity is to empower each …

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Do You Hear Your Customers Or The Sound of Silence?

As you look back to see how well your business did during the hustle and bustle of the holiday season, be sure to listen in on what your customers are saying about your products, services, or their interactions with your business.  You may ramp up production of your hottest products in anticipation of the busiest …

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