Getting The Basics Down Right To Turn More Leads Into CustomersA business’s online presence is the modern version of ‘getting your foot in the door’. As soon as a prospect takes a look at your website, decisions are being made in mere moments. Get the basics right online and a look can become a lead. It’s what you do next that defines whether a lead …
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Improve Customer Satisfaction And Develop Customer Loyalty With CRMCustomer satisfaction has never been more important than it is right now in today’s fast-paced and highly competitive marketplace. Learn how to satisfy your customers and develop deep customer loyalty by integrating a customer relationship management (CRM) solution with your enterprise resource planning (ERP) solution. In order to provide superior customer satisfaction, your sales and …
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Turn Selling Into Customer Engagement with Microsoft Dynamics CRMNot long ago businesses relied on traditional media such as clever print ads and commercials to promote their products or services. Now we have entered the digital era and customers can fast-forward through commercials as easily as they can turn the page in an online magazine. You can shout to the rooftops all about your …
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Forcing Field Requirements upon Closing a Case or OpportunityWhen resolving Cases or closing Opportunities in CRM, sometimes you want to be sure to capture specific information that is important to your company before the CRM Case or Opportunity gets closed. However, marking a field “required” in CRM is not always the best option because fields that are set to Business Required must be …
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Are You Reaching The Right Customers On The Right Platforms?There have never been more opportunities for promoting a product, service, or your business than there are today. In addition to traditional print and media advertisements, there is a whole new world of opportunity with digital advertising – social networking, videos, mobile apps, and websites. Sometimes having so many options can make it difficult to …
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New Features in CRM 2015Lots of new and useful functionality is available with the latest Dynamics CRM offering from Microsoft, CRM 2015. The 2015 release comes closely on the heels of the major CRM 2013 release, with the two version release dates barely 6 months apart. Quick Side Note: If you aren’t up to speed on all the new …
Don’t Invest In Marketing Efforts That Do Not Deliver ROIPopular social site, Facebook, makes a good point – don’t advertise on their platform unless you can determine that you’ll have a return on your investment (ROI). This suggestion that has gone unsaid for so long rings true on many other levels. No matter which platforms you choose for your marketing and advertising efforts, know …
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3 Ways To Get Ready For A Great Year: For Your CustomersMany businesses have taken some time to make plans for the 2015 year which include improving business processes, products, and looking for ways to improve profits. This is also a good time to evaluate sales and customer service activities. Position your business for success by implementing a stronger customer relationship management (CRM) solution. Taking care …
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Do You Hear Your Customers Or The Sound of Silence?As you look back to see how well your business did during the hustle and bustle of the holiday season, be sure to listen in on what your customers are saying about your products, services, or their interactions with your business. You may ramp up production of your hottest products in anticipation of the busiest …
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Putting Customer Needs First To Stay Ahead Of The CompetitionBeing proactive and anticipating customer needs shows how much you value your customers. Not only do your customers appreciate the personalized attention, you can use this insight to make strategic procurement and manufacturing decisions which can optimize profit margins. Get a clear view of customer needs and stay ahead of your competition by implementing an …
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