How the Right CRM Solution Can Make Your Association's Members Feel Like VIPs

Each member of your association wants to feel that they are important and valued. As the organization grows, it becomes more difficult to maintain that personal connection with each member. The good news is that with modern membership and business management systems that connect and share data, you can maintain a personal level of interaction.

How the Right System Benefits Your Members

Gathering, centralizing and delivering data about every interaction between the association and your members allows you to stay connected. When a member calls, you should be able to pull up a profile with information like:

• The committees they serve on and their position.
• The events they attended.
• The donations they made.

With better information, you and the entire staff can show genuine interest without having to pretend you know more than you do.

The Challenge Your Association is Dealing With

If you are still using separate systems to manage events, dues, donations and social interaction, member information is fragmented. Without data consolidation there is no way to provide association staff with a complete picture of member activities and your constituents don’t get the personal attention that they deserve.

The Solution:

Make meaningful connections through systems that support:

• Automated, personalized responses.
• Shared member profiles across the organization for personal engagement.
• Connection of social channel interactions with member records for complete data.
• Tracking of all interactions with each member.
• Alerts to support immediate responses when appropriate.

Learn how BroadPoint helps associations streamline processes and connect systems to better serve their members.