Articles By: InterDyn BMI

What’s The Difference Between Good Customer Service And Superior Customer Service?

Most business owners and managers know the value of superior customer service.  Happy customers are repeat customers, which can turn into long-term loyal customers.  Superior customer service is more than simply delivering products or services as ordered, it’s about being responsive and proactive to customer needs.  Anticipate your customer’s needs by getting to know them …

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Do You Really Know What Your Customers Want?

Most business owners and managers know why their customers enjoy their products or services.  There are often a lot of anecdotal stories that drive assumptions about what customers really need or want; however, how much of that is based on fact?  Knowing what your customers really want can improve your products and services, which can …

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How Much Do You Really Know About Your Customers?

Savvy businesses can gain control and insight into their business operations with an enterprise resource planning (ERP) solution. You can extend that insight and learn more about your customers with a complementary customer relationship management (CRM) solution.  When integrated, ERP and CRM can provide a 360 degree view of your customers from initial contract through …

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3 Tips To Keep Your ERP Or CRM Implementation On The Right Track

Replacing inadequate business software with a robust enterprise resource planning (ERP) solution or customer relationship management (CRM) solution is not as easy as inserting a disk and clicking “run”.  A successful implementation takes time, commitment by different levels of management, and close attention to ensure key milestones are properly met.  Here are some tips for …

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Non-Profits Can Improve Donor Retention With CRM

Many businesses understand that developing long-term relationships is more cost-effective than trying to attract and engage new prospects. Similarly, non-profit organizations can benefit from focusing on donor retention instead of solely focusing on finding new donors.  Non-profits can improve their donor retention efforts, as well as learn how to attract new donors more effectively, by …

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Use Microsoft Dynamics CRM To Get A Better View Inside & Outside Your Business

Your sales team strives to develop close ties to your customers and works hard to nurture those relationships. You can support their efforts, improve productivity, and get a better view of your sales and marketing efforts by implementing a customer relationship management (CRM) solution. On the inside, a CRM solution, such as Microsoft Dynamics® CRM, …

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New Microsoft Dynamics CRM 2015 Strengthening Collaboration Between Sales, Marketing & Customer Service

The upcoming release of Microsoft Dynamics® CRM 2015 includes updates to Microsoft Dynamics CRM Online, Microsoft Dynamics Marketing, and Microsoft Social Listening Services.  These and other features were aimed at strengthening the collaborative efforts between sales and marketing departments, as well as provide greater visibility for your business to improve customer service efforts.  Position your …

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Attention All Marketers: Dynamics CRM Just Set the New Standard!

As most everyone in the Dynamics community has heard Microsoft has recently unveiled its newest addition to the marketing capability of Microsoft Dynamics CRM. At its core Microsoft Dynamics Marketing seeks to deliver powerful, integrated marketing management solutions that help bring businesses and the customers they serve closer together. The essence of Dynamics Marketing is …

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Keep Chasing The Leads

When your sales representative gets a lead, you want them to chase that lead while it’s hot.  A new prospect or an existing customer has shown an interest in your product or service and if you don’t respond quickly, they’ll turn to one of your competitors.  However, leads are easily buried or lost while they …

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Use a Better Solution to Connect Sales People to Customers

Sales professionals often employ different methods to manage their own leads and customer data, such as hand-crafted spreadsheets or specialty software.  However, with these different methods in place, it becomes difficult for you to see the continuity between following leads and nurturing customer relationships which can lead to lost revenue and some unhappy customers.  Bring …

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