2021 Microsoft Dynamics 365 pricing will help you understand the licensing and pricing for Microsoft Dynamics 365. Dynamics 365 has grown into a large business applications platform made up of many modules that can be optionally added to achieve a comprehensive platform to run your business.
Dynamics 365 offers two deployment models, the cloud or online model and the on-premise model. The cloud model is a software-as-a-service (SaaS) version that is hosted by Microsoft in their Azure platform. In the cloud model, you pay a per-user/month fee for use of the software.
The on-premise model is a "premise hosted" deployment where you purchase perpetual licensing for Dynamics 365 and host the software on servers in your environment or in a co-location data center like Microsoft Azure.
There are quite a few modules available for Dynamics 365. This allows you to tailor the solution to the specific need of your business. Below is a list of the modules and a description of each.
Customer Engagement / CRM modules - The below modules are known as the customer engagement or CRM modules of the platform:
Dynamics 365 for Marketing - a full marketing automation solution offering email, social, and event campaign management. The marketing module also includes landing pages and campaign automation.
Dynamics 365 for Sales - the Sales module is a full, end-to-end sales solution to manage your sales process from lead through opportunity management and ongoing customer account management
Relationship Sales - a combination license that includes Dynamics 365 for Sales Enterprise and LinkedIn Sales Navigator. This license enables the Dynamics 365 LinkedIn integration.
Dynamics 365 for Customer Service - the Customer Service module provides tools to service and support your customers. The backbone of the Customer Service module is case management. The Customer Service module also offers knowledgebase, portals, omnichannel, service level agreements and more.
Field Service - the Field Service module is a very robust solution to manage field service operations. Full work order management including resource management and scheduling, asset management, and more.
Project Operations - formerly known as "Project Service" is an advanced project management solution offering end-to-end project management.
Accounting & ERP Modules
Business Central - a full accounting and ERP solution for small to medium-size businesses. Business Central includes full finance management, purchasing and payables, inventory, warehouse, and manufacturing capabilities. This was born from Microsoft Navision.
Finance - formerly called Finance & Operations is an enterprise accounting and ERP solution. This was born from Dynamics AX. Finance includes full finance management, purchasing, and payables, inventory, warehouse, and manufacturing capabilities.
HR - a full human resource management application for hiring, managing, and empowering your employees.
Dynamics 365 Professional vs Enterprise
One of the first decisions that must be made in purchasing Dynamics 365 Sales or Customer Service is professional or enterprise licensing. This will dictate the specific functionality and some platform capabilities/restrictions. If you are going with the cloud or online deployment you can easily "upgrade" from professional to enterprise, it is a simple change to the licensing.
About the Author: David Buggy is a veteran of the CRM industry with 18 years of experience helping businesses transform by leveraging Customer Relationship Management technology. He has over 17 years of experience with Microsoft Dynamics CRM/365 and has helped hundreds of businesses plan, implement and support CRM initiatives. To reach David or call 844.8.STRAVA (844.878.7282) To learn more about Strava Technology Group visit www.stravatechgroup.com
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