Customer Effective has released a new Customer Success Story highlighting the successful CRM implementation at Farm Credit Services of Illinois.
Not only did Farm Credit Services of Illinios need a system that could capture and store all kinds of customer information in one place while integrated with their own loan-origination system; they also needed a CRM partner who understood their needs and would help them train their employees on how to use the updated system.
When asked about the training Customer Effective's team provided to the FCS team, James Fielder, Vice President of Information Systems said, "Mindy’s not a technician, [but] Customer Effective taught her and another sales and service specialist how to manage and implement Microsoft Dynamics CRM and how to train others to use it, all without intimidating anybody and in a very short period of time.”
Read more about the Farm Credit Services of Illinois CRM Success Story by visiting our
Post by: Hannah Mayer, Customer Effective,