Digital transformation refers to the introduction of technology into your business processes to help your team work smarter, not harder. We’ve seen companies evolve into paperless offices with better organization of documents, centralized security and the automation of certain processes to reduce costs and improve productivity. We’ve also see how better communication technology, for instance […]
continue reading...Dynamics CRM Success Stories
How We Have Seen Digital Transformation Impact Three Clients
August 28, 2017 · Ryan Plourde, Crowe Horwath · No Comments
User Adoption with Microsoft CRM/Dynamics 365. Do you have it?
May 16, 2017 · StravaTechGroup · No Comments
This is part 1 of a series of blogs on user adoption with Microsoft CRM/Dynamics 365… the Achilles heel of CRM. I will examine real-world causes of CRM user adoption failure and how to avoid or recover from the top issues that cause user adoption issues. I founded Strava Technology Group with a very clear […]
continue reading...Jumeriah’s Luxury Hotel Experience Gets Boost from Microsoft Dynamics 365
March 21, 2017 · CRM Software Blog Writer · No Comments
Jumeriah is a luxury hotel company with 23 global hotels throughout Europe, the Middle East and Far East. With business customers from all over the world, Jumeriah depends on Microsoft Dynamics 365 for customer-centric marketing that boosts customer engagement and global revenue. Jumeriah’s customers are diverse and unique, so generic mass emails to them often […]
continue reading...Video: Microsoft Dynamics 365 Simplifies Business Intelligence for Amway Business Owners
February 20, 2017 · CRM Software Blog Writer · 2 Comments
There is a very good chance you have had at least some interaction with an Amway Business Owner (ABO) or know someone who has. Amway does business in over 100 countries and employs over 19,000 professionals. With Microsoft Dynamics 365, Amway employees are empowered to provide the best possible support to ABO's with real-time business […]
continue reading...CRM Optimization: 4 New Ways To Increase The Value Of The Inside Sales Team
February 13, 2017 · Affiliated, Mike Moran · No Comments
In this last of my series on CRM optimization and the evolving needs of our clients, recall that I began by writing about the shift in focus and expectations regarding CRM systems. It is amazing to see the changes an organization undergoes when they stop seeing their CRM as an administrative tool, and begin to […]
continue reading...CRM Optimization & Visibility: 6 Common Goals and Applications
October 24, 2016 · Affiliated, Mike Moran · No Comments
In my first post, I introduced the concept of an organizational shift in focus regarding CRM systems, whereby the focus is not so much on the functional/tactical expectations (i.e., being a sales force automation tool), but rather on the desired business outcomes, and how this shift is driving solutions with greater efficacy. With this new […]
continue reading...Mobile Sales & Field Service Offline Mobile CRM for Dynamics CRM and Salesforce
October 7, 2016 · Agnes Valkova, Resco · No Comments
Resco, a leading provider of cross-platform mobile CRM solutions to businesses of all sizes has made an announcement today. Their number one fully-fledged offline mobile CRM solution is available to the Salesforce community using mobile sales and field service. Thereby, extending their overall strategy and bringing a platform to any organization that utilizes Salesforce solutions […]
continue reading...Medical Device Manufacturer Follows Through on Commitment to Customers – 17 Amazing Customer Experiences With Dynamics CRM
September 26, 2016 · CRM Software Blog Writer · No Comments
For manufacturers and distributors today, the relationship with the customer doesn’t end with the sale. Supporting customers with services, documentation or even a recall requires commitment after the sale. The challenge A medical device manufacturer serves a broad range of customers, from medical patients to athletes to health providers. With separate systems to manage different […]
continue reading...New White Paper: CRM Is Not Just for Salespeople – It Is for Your Customers!
September 22, 2016 · CRM Software Blog Writer · No Comments
Why is it that some people think CRM is just for salespeople? After all, CRM stands for Customer Relationship Management. And when it comes to customers, there are many people in your company who interact on a daily basis with your customers. Certainly not just salespeople. To illustrate how Microsoft Dynamics CRM Online works across […]
continue reading...Coffee Distributor Communicates with Customers Across Channels – 17 Amazing Customer Experiences With Dynamics CRM
September 12, 2016 · CRM Software Blog Writer · No Comments
Customers today expect to be able to communicate with vendors through multiple channels and on any device. The challenge A growing number of the hotels and specialty store customers of an upscale coffee processor and distributor were asking for easier ways to place orders than by phone. The solution To support multi-channel communications, the company […]
continue reading...
