James Bowen, Hitachi Solutions

Customer Effective, a leading provider of industry-focused Microsoft Dynamics customer relationship management (CRM) solutions, has been acquired by Hitachi Solutions America, Ltd., a leading provider of global industry solutions based on Microsoft Dynamics AX and Microsoft Dynamics CRM. This acquisition provides Hitachi Solutions with expanded capabilities and industry IP (Intellectual Property), particularly in the financial services sector. It also further increases its capacity with the addition of around 90 highly-skilled CRM resources throughout North America. Let us show you how Hitachi Solutions and Customer Effective are Better Together.

Customer relationship management (CRM) solutions have been around for many years and have changed the way sales and customer service operate - from the early days of the Rolodex and databases to the modern times of today’s software-as-a-service (SaaS) giants. While CRM systems are great for organizing information and tracking sales, they do not provide the end …

CRM and Marketing Automation Integration: 3 Key Benefits Read More »

Customer relationship management (CRM) solutions have been around for many years and changed the way sales and customer service operate, from the early days of the Rolodex and databases to the modern times of today’s software-as-a-service (SaaS) giants. While CRM systems are great for organizing information and tracking sales, they do not provide the end …

CRM and Marketing Automation Integration: 3 Key Benefits Read More »

We always leave with a ton of great takeaways and announcements from Microsoft's WPC and this year was no different. 0: number of sails in the new Dynamics logotype. From Monday’s keynote, it was noted that since “Microsoft is the lead brand on all content”, there shall be “no sails” in the logotype. Sail on… 1: …

Microsoft Worldwide Partner Conference by the Numbers – 2015 Edition Read More »

Hitachi Solutions is proud to have had our customer, Pyrotek Inc., featured in a Microsoft Dynamics CRM Online Success Story. Pyrotek is a leading international company supplying aluminum, foundry, glass, zinc, steel, noise control and hearth customers with performance improving technical products, integrated processing systems and consulting services worldwide. As the Pyrotek sales organization rapidly …

Pyrotek Achieves Global Sales Success with Dynamics CRM Online Read More »

I recently was asked a question by someone upgrading from CRM 2011 to CRM 2015 who wanted to know if they should implement business process flow or keep using the legacy sales stage field. The majority of our CRM 2013 and 2015 deployments use business process flows for process driven entities like opportunities and cases. …

Dynamics CRM: Should You Use Business Process Flows? Read More »

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