Articles By: Hitachi Solutions

CRM and Marketing Automation Integration: 3 Key Benefits

Customer relationship management (CRM) solutions have been around for many years and have changed the way sales and customer service operate - from the early days of the Rolodex and databases to the modern times of today’s software-as-a-service (SaaS) giants. While CRM systems are great for organizing information and tracking sales, they do not provide the end …

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User Adoption: Getting the Most Bang for Your Buck

If you have worked at any company long enough to see a new program introduced only to fall flat on its face, despite the promises of ease and riches, then you understand the challenge of user adoption.  There are a lot details that an organization needs to get right for CRM or any other software …

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Spring 2015: Themes in CRM: Branding and Personalizing Your CRM

The Product team at Microsoft has put in a lot of work over the last few years really focusing on the end user to make CRM easier to use and in the process they have been making it, uh, well “prettier” too. In 2013 they did a complete overhaul of the User Interface and every …

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CRM and Marketing Automation Integration: 3 Key Benefits

Customer relationship management (CRM) solutions have been around for many years and changed the way sales and customer service operate, from the early days of the Rolodex and databases to the modern times of today’s software-as-a-service (SaaS) giants. While CRM systems are great for organizing information and tracking sales, they do not provide the end …

CRM and Marketing Automation Integration: 3 Key Benefits Read More »

Microsoft Worldwide Partner Conference by the Numbers – 2015 Edition

We always leave with a ton of great takeaways and announcements from Microsoft's WPC and this year was no different. 0: number of sails in the new Dynamics logotype. From Monday’s keynote, it was noted that since “Microsoft is the lead brand on all content”, there shall be “no sails” in the logotype. Sail on… 1: …

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Pyrotek Achieves Global Sales Success with Dynamics CRM Online

Hitachi Solutions is proud to have had our customer, Pyrotek Inc., featured in a Microsoft Dynamics CRM Online Success Story. Pyrotek is a leading international company supplying aluminum, foundry, glass, zinc, steel, noise control and hearth customers with performance improving technical products, integrated processing systems and consulting services worldwide. As the Pyrotek sales organization rapidly …

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Introducing the CRM Audio Podcast

I'm excited to tell you about a new Dynamics CRM podcast by Hitachi Solutions' very own Joel Lindstrom and Shawn Tabor along with George Doubinski, a CRM MVP from Australia. The podcast is called CRM Audio  and is a roundtable discussion of all things CRM, including what’s new, best practices, and answers to CRM questions. The podcast …

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Unified Service Desk, When To Use It?

I have previously blogged on what Unified Service Desk (USD) is, but I didn’t dig much into the “why” and the “when” questions.  So this post will focus on those questions. “When should I use it?” We’ll start with the money question, and the answer applies to most orchestration software.  USD is best used when you have …

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The New Dynamics CRM Phone App

If you use CRM for Tablets or you read the CRM Mobile Survival Guide, you are aware of the great functionality of the Tablet app: Modern design Almost full CRM functionality Support for JavaScript Support for embedded web resources (post CRM 2015) Business Rules Business Process Flow And if you use CRM on your smartphone, …

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Dynamics CRM: Should You Use Business Process Flows?

I recently was asked a question by someone upgrading from CRM 2011 to CRM 2015 who wanted to know if they should implement business process flow or keep using the legacy sales stage field. The majority of our CRM 2013 and 2015 deployments use business process flows for process driven entities like opportunities and cases. …

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