CRM and Marketing Automation Integration: 3 Key Benefits
Customer relationship management (CRM) solutions have been around for many years and have changed the way sales and customer service operate - from the early days of the Rolodex and databases to …
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User Adoption: Getting the Most Bang for Your Buck
If you have worked at any company long enough to see a new program introduced only to fall flat on its face, despite the promises of ease and riches, then …
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Spring 2015: Themes in CRM: Branding and Personalizing Your CRM
The Product team at Microsoft has put in a lot of work over the last few years really focusing on the end user to make CRM easier to use and …
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CRM and Marketing Automation Integration: 3 Key Benefits
Customer relationship management (CRM) solutions have been around for many years and changed the way sales and customer service operate, from the early days of the Rolodex and databases to …
CRM and Marketing Automation Integration: 3 Key Benefits Read More »
Microsoft Worldwide Partner Conference by the Numbers – 2015 Edition
We always leave with a ton of great takeaways and announcements from Microsoft's WPC and this year was no different. 0: number of sails in the new Dynamics logotype. From Monday’s …
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Pyrotek Achieves Global Sales Success with Dynamics CRM Online
Hitachi Solutions is proud to have had our customer, Pyrotek Inc., featured in a Microsoft Dynamics CRM Online Success Story. Pyrotek is a leading international company supplying aluminum, foundry, glass, …
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Introducing the CRM Audio Podcast
I'm excited to tell you about a new Dynamics CRM podcast by Hitachi Solutions' very own Joel Lindstrom and Shawn Tabor along with George Doubinski, a CRM MVP from Australia. The …
Unified Service Desk, When To Use It?
I have previously blogged on what Unified Service Desk (USD) is, but I didn’t dig much into the “why” and the “when” questions. So this post will focus on those questions. “When …
The New Dynamics CRM Phone App
If you use CRM for Tablets or you read the CRM Mobile Survival Guide, you are aware of the great functionality of the Tablet app: Modern design Almost full CRM …
Dynamics CRM: Should You Use Business Process Flows?
I recently was asked a question by someone upgrading from CRM 2011 to CRM 2015 who wanted to know if they should implement business process flow or keep using the …
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