What better way to find out how Microsoft Dynamics® CRM can help your company by seeing how it has already helped others? Here are 3 success stories that will be sure to get your wheels turning on how a scalable solution, such as Microsoft Dynamics CRM can enhance your business.
Medical Implant Device Management Solution Provider Cuts Costs, Increases Business Volume: Access MediQuip manages medical device costs related to implantable devices, linking healthcare providers, device manufacturers, and the insurance carriers that pay for the implant procedures. To build its business and more effectively support the companies using its services, the company built its business management solution on Microsoft Dynamics GP and the xRM application development platform included in Microsoft Dynamics CRM. With this solution, the company has the flexibility to create automated workflows and extensive customizations to provide faster customer service. Now, customers can track the status of orders online and executives can manage more effectively with up-to-date information. As a result, Access MediQuip has increased its business by 150 percent while expanding its operations staff by only 50 percent, substantially lowering its operational costs per order processed.
VoIP Provider Cuts Installation Time by 67 Percent, Doubles Revenue in Four Months: 4C Communications (formerly NapaNet) wanted to enter the Internet telephony market, but installation proved to be so protracted and costly that it threatened the company’s business model. All that changed when the company adopted the Microsoft Business Productivity Online Standard Suite, which cut VoIP installation time by two-thirds—freeing support staff to focus on opportunities for growth.
Manufacturer Uses CRM Solution to Manage Reliable Customer Information: Swagelok is a worldwide manufacturer and distributor of gas and fluid system components. With Microsoft Dynamics CRM, their 2,000 users capture the right customer information to the right level of detail and make it available to the right groups. Swagelok has a reputation in the marketplace for unfailing reliability; Microsoft Dynamics CRM is the solution they chose to continue to live up to that reputation.
InterDyn Artis established in Charlotte, North Carolina in 1989, is a Microsoft Gold Certified Partner dedicated to the implementation, training and support of the Microsoft Dynamics line of products including Microsoft Dynamics CRM, Microsoft Dynamics GP (Great Plains), SharePoint, and Business Intelligence within the Healthcare, Telecommunications, and Manufacturing industries mentioned above.
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