If knowing that Microsoft Dynamics CRM now boasts over 1 million users is not enough proof to convince you that Microsoft Dynamics CRM is the preferred customer relationship management solution today, then realizing all the resources you have access to before, during and after implementation should help seal the deal!
Microsoft Dynamics CRM has come a long way since the product's original release, and with the next release just around the corner, there is a lot of excitement in the Microsoft community over the continued expansion and adoption of this CRM solution for businesses. Today, Microsoft Dynamics CRM 4.0 is available On-Premise (where you own it) and On-Demand (where you rent it); you can access it on the web, through Microsoft Outlook or on your mobile phone; and free accelerators are available that allow you to broaden the solution's capabilities. The list goes on and on when it comes to the flexibility and functionality that Microsoft Dynamics CRM offers, but what is even more exciting for users is knowing how easy it is to access resources online that assist with general information, training and support with just the click of a button.
First and foremost, all Microsoft Dynamics CRM clients get access to CustomerSource, an award-winning password protected site to access valuable information and support for the solution. Another great resource is the Microsoft Dynamics Communities, which is a free forum for individuals to collaborate with others who work in similar industries, similar roles or simply use the same Dynamics product line (such as Microsoft Dynamics CRM). This community site also includes blogs you can follow on CRM related topics, provides Microsoft Executive Insight and more. Users also have access to the CRM Resource Center, where links to downloads, support, training and additional community forums, newsgroups and blogs can be found. Users can also join CRM groups on Social Networking sites such as Twitter and LinkedIn, as well as access over 500 videos on YouTube for information. These are just a few of the many resources available where you can find information to help you deploy, customize and use Microsoft Dynamics CRM.
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