Microsoft announced details of the new December 2012 Service Update, and processes, not lists and forms, are at the center of the new design. The release, formerly called ‘Polaris’, is […]
Articles By: Hitachi Solutions
Microsoft and Yammer Announce Deeper CRM Integration at YamJam '12
At the first ever YamJam conference today, Yammer executives announced a major upgrade for the integration between Yammer and Microsoft CRM. David Sacks, Yammer founder and Microsoft Corporate VP, noted the […]
JavaScript Fetch XML–Supporting IE10 and Other Browsers
Last year we looked at building FetchXML support with JavaScript and these two blog posts were quite popular. Surprisingly a few people at CRMUG thanked me for these specific blog […]
Achieving Process Improvement and Strategic Advantage with Microsoft Dynamics CRM
Last month, I had the opportunity to visit with many customers and partners of Customer Effective at our annual Customer Conference. It was great to catch up with clients and […]
Customer Effective's User Adoption Solution uncovers CRM User Behaviors
You’ve invested time and valuable resources in developing the best CRM tool for your users. Ever wonder if your CRM is being used as intended or even being used at […]
Improving Mutual Fund Wholesaler Territory Management with Microsoft Dynamics CRM
Cerulli Associates recently released a research report entitled “Intermediary Distribution 2012: Optimizing Channel Strategies, Product Focus, and Sales Team Effectiveness.” In the study, Cerulli projects that the market share of […]
Streamline and Tighten Up the Investment Management RFP Process with Microsoft Dynamics CRM
Many organizations at first are excited to receive RFPs or RFIs because they know they have an interested prospect and the potential to close a deal. However, the act of […]
More Evidence that Delivering a High-Quality Customer Experience Results in Higher Stock Returns
Forrester Research consistently surveys U.S. consumers on the quality of their customer experience. This year, Forrester received responses from over 7,600 U.S. consumers based on interactions with 160 brands across […]
Empower Your "Road Warrior" Sales Team with CRM 2011 Mobile Express
Does your sales team make sales calls to manufacturing, transportation or other such locations that may not be well served by wifi or are considered to be "out in the sticks"? […]
Customer Effective's User Adoption Managed Solution Uncovers CRM User Behaviors
You’ve invested time and valuable resources in developing the best CRM tool for your users. Ever wonder if your CRM is being used as intended or even being used at […]
Microsoft and Yammer Announce Deeper CRM Integration at YamJam '12
At the first ever YamJam conference today, Yammer executives announced a major upgrade for the integration between Yammer and Microsoft CRM. David Sacks, Yammer founder and Microsoft Corporate VP, noted the […]
JavaScript Fetch XML–Supporting IE10 and Other Browsers
Last year we looked at building FetchXML support with JavaScript and these two blog posts were quite popular. Surprisingly a few people at CRMUG thanked me for these specific blog […]
Achieving Process Improvement and Strategic Advantage with Microsoft Dynamics CRM
Last month, I had the opportunity to visit with many customers and partners of Customer Effective at our annual Customer Conference. It was great to catch up with clients and […]
Customer Effective's User Adoption Solution uncovers CRM User Behaviors
You’ve invested time and valuable resources in developing the best CRM tool for your users. Ever wonder if your CRM is being used as intended or even being used at […]
Improving Mutual Fund Wholesaler Territory Management with Microsoft Dynamics CRM
Cerulli Associates recently released a research report entitled “Intermediary Distribution 2012: Optimizing Channel Strategies, Product Focus, and Sales Team Effectiveness.” In the study, Cerulli projects that the market share of […]
Streamline and Tighten Up the Investment Management RFP Process with Microsoft Dynamics CRM
Many organizations at first are excited to receive RFPs or RFIs because they know they have an interested prospect and the potential to close a deal. However, the act of […]
More Evidence that Delivering a High-Quality Customer Experience Results in Higher Stock Returns
Forrester Research consistently surveys U.S. consumers on the quality of their customer experience. This year, Forrester received responses from over 7,600 U.S. consumers based on interactions with 160 brands across […]
Empower Your "Road Warrior" Sales Team with CRM 2011 Mobile Express
Does your sales team make sales calls to manufacturing, transportation or other such locations that may not be well served by wifi or are considered to be "out in the sticks"? […]
Customer Effective's User Adoption Managed Solution Uncovers CRM User Behaviors
You’ve invested time and valuable resources in developing the best CRM tool for your users. Ever wonder if your CRM is being used as intended or even being used at […]