Yesterday, David Pennington of Microsoft had a feature article in Forbes entitled From Customer Management to Customer Engagement. In the article, Pennington discusses the new world of work, and what […]
Articles By: Hitachi Solutions
New Microsoft Dynamics CRM UI Chooses Simplicity Over Symbols
Using a word like skeuomorphism is risky because it can make you sound smart or like a overly confident know-it-all. It just depends on context and audience. It’s a word […]
Enhance Service with Customer Effective: Banking CRM to Thwart Customer Defections
Today, we live in an era where trust in Banks is extremely low. The majority of Banks were not the main offenders during the financial meltdown of 2008. As a […]
Using Customer Effective: FinServ CRM To Do More Without Hiring Additional Staff
Automated workflows in CRM are the core of an investment advisor’s service model. Throughout the years, workflows embedded in the Customer Effective: FinServ solution built on the Microsoft Dynamics CRM […]
Rigorously Monitor and Analyze the Competition with Microsoft Dynamics CRM
Competitive intelligence is usually cited as a primary concern for CEOs, but many companies still struggle with the concept. Often, competitor tracking is difficult because the current method of doing it […]
Using Customer Effective: FinServ CRM To Do More Without Hiring Additional Staff
Automated workflows in CRM are the core of an investment advisor’s service model. Throughout the years, workflows embedded in the Customer Effective: FinServ solution built on the Microsoft Dynamics CRM […]
CRM Tops Strategic Initiatives for Wealth Management Firms
Earlier this year, the CEB TowerGroup shared research findings on some of the key technological issues impacting wealth management firms: Over the next three years, greater than 70% of wealth […]
Quick Link to a Favorite Microsoft Dynamics CRM Report on Security Set-up
One day you may find yourself looking for a report that details your CRM 2011 security set-up, especially as your organization grows. Fortunately, and thanks to MVP David Jennaway, those […]
Microsoft Dynamics CRM vs. SalesForce.com Comparison: Simple Customizations
This blog is going to take a closer look at the Out of the Box (OOTB) codeless customization functionality of both Dynamics CRM and Salesforce.com. Why OOTB? Well of course […]
Microsoft’s Recent Investments Highlighted In CRM Statement of Direction and December 2012 Service Update
YAMMER, SKYPE AND MARKETINGPILOT ALL SOLIDLY ON THE ROADMAP Last week, the Microsoft CRM team released their vision of CRM in two important documents; the December 2012 Service Update Preview […]
New Microsoft Dynamics CRM UI Chooses Simplicity Over Symbols
Using a word like skeuomorphism is risky because it can make you sound smart or like a overly confident know-it-all. It just depends on context and audience. It’s a word […]
Enhance Service with Customer Effective: Banking CRM to Thwart Customer Defections
Today, we live in an era where trust in Banks is extremely low. The majority of Banks were not the main offenders during the financial meltdown of 2008. As a […]
Using Customer Effective: FinServ CRM To Do More Without Hiring Additional Staff
Automated workflows in CRM are the core of an investment advisor’s service model. Throughout the years, workflows embedded in the Customer Effective: FinServ solution built on the Microsoft Dynamics CRM […]
Rigorously Monitor and Analyze the Competition with Microsoft Dynamics CRM
Competitive intelligence is usually cited as a primary concern for CEOs, but many companies still struggle with the concept. Often, competitor tracking is difficult because the current method of doing it […]
Using Customer Effective: FinServ CRM To Do More Without Hiring Additional Staff
Automated workflows in CRM are the core of an investment advisor’s service model. Throughout the years, workflows embedded in the Customer Effective: FinServ solution built on the Microsoft Dynamics CRM […]
CRM Tops Strategic Initiatives for Wealth Management Firms
Earlier this year, the CEB TowerGroup shared research findings on some of the key technological issues impacting wealth management firms: Over the next three years, greater than 70% of wealth […]
Quick Link to a Favorite Microsoft Dynamics CRM Report on Security Set-up
One day you may find yourself looking for a report that details your CRM 2011 security set-up, especially as your organization grows. Fortunately, and thanks to MVP David Jennaway, those […]
Microsoft Dynamics CRM vs. SalesForce.com Comparison: Simple Customizations
This blog is going to take a closer look at the Out of the Box (OOTB) codeless customization functionality of both Dynamics CRM and Salesforce.com. Why OOTB? Well of course […]
Microsoft’s Recent Investments Highlighted In CRM Statement of Direction and December 2012 Service Update
YAMMER, SKYPE AND MARKETINGPILOT ALL SOLIDLY ON THE ROADMAP Last week, the Microsoft CRM team released their vision of CRM in two important documents; the December 2012 Service Update Preview […]