Healthcare Provider Visits the Elderly in Their Own Homes - 17 Amazing Customer Experiences With Dynamics CRM

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The hand held devices available today combined with cloud software are breaking down the walls around all kinds of services—which can be delivered just as well in the field as they can in the office.

The challenge

Responding to the growing percentage of elderly patients in their practice, a regional healthcare provider started a home-visit nursing program. While in the patient’s home, the nurses would provide limited services, like flu shots, and measure vital signs.

The solution

Using tablets to record data at the patient’s home, nurses are connected to Microsoft Dynamics CRM Online. Historic data for each patient is tracked so the nurse can monitor trends.

Through integration with Skype for Business, nurses can confer with doctors in real time, sharing video when needed.

Since all notes and data are entered in the patients’ homes, nurses don’t have to spend time in the office and can visit more people each day.

How customers are amazed

The home-visit nursing program allows elderly patients to avoid contact with sick people in the doctor’s office and receive the regular medical care that allows them live in their own homes longer.

Download the full eBook to find out 16 more amazing customer experiences businesses are delivering today with Microsoft Dynamics CRM Online.

by CRM Software Blog Editors, Find a Microsoft Dynamics CRM Partner by Industry/Location


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