Updated · Originally published
By Barkley Busby
Vice President and Co-Founder,
Microsoft has packed a lot of punch in the newest release of Dynamics CRM 2013 - CRM Online Spring ’14 update and CRM 2013 SP1 (on-premise). Learn more about the features by downloading one of the new eBooks. These eBooks give lots of details and screenshots of the new features. You don't want to wait to see how the new features will help you and your organization!
- In this 14 page eBook, you'll get to see the Service Management tile in detail and learn how you will find everything you need to manage service features in one place. You'll also learn about how managing your service team just got easier! And your support staff will be even more grateful - now they can avoid duplicating efforts by mergin several related cases into one case or group related cases under one primary parent case. The countdown timer is a new feature as well. !
- In this 47 page eBook, Microsoft details all the new features of social listening and how to get started. In this in-depth eBook, you'll get a step by step overview of the many new features and benefits - each with its own screenshot. There are so many benefits to this new analytics tool - from how much people are talking about you and making the most of marketing campaigns to knowing what's going on with your competitors! Now that is useful information! Also included is information on the new social listening charts. These include Analytics Summery, Sources Summary, Buzz Report and Trend Report. There are so many new features that you don't want to wait. !
If you are in the market for a new CRM solution or interested in extending your existing CRM, we'd love to talk. or call 205-408-9991 or 866-408-9991. As experts in as well as , we understand your challenges and can suggest practical solutions. We will help you achieve your strategic objectives faster…and may even help you add a few more achievements to the list. We've been working with and customizing CRM for over 10 years. You won't be disappointed when you choose as your CRM Partner!