Counting the Hidden Costs of

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When businesses evaluate CRM solutions, many factors are considered from functionality to user adaptability. But regardless of the main reason for looking at a new solution, all business ultimately will look at the cost as well. When comparing Microsoft CRM Online to’s Enterprise version, the costs differences are staggering - $44 per month per user for Microsoft CRM vs. $125 per month per user for SalesForce. Beyond licensing, though, there are many other hidden costs with SalesForce that a business should consider:

Content  – SalesForce offers 1 GB of storage for your organization vs. 5 GB for Microsoft CRM. Should you need more storage, SalesForce will charge 2 to 3 times as much as Microsoft. Additionally, Microsoft CRM has built in integration to SharePoint allowing you to utilize an existing SharePoint site; SalesForce does not have built in integration to SharePoint.

Offline Capability – SalesForce has limited off line capabilities, and you need to pay extra to get that limited capability. Microsoft CRM Online gives users the ability to have a full copy of their CRM database locally via Outlook. Users can work on their Microsoft CRM database without an internet connection with no additional charges

User Training – While cloud technology is certainly the direction businesses are heading, there is no getting around the fact that for decades, Microsoft software has been the standard for businesses. Word, Excel, Outlook – these are tools people are familiar with and know how to use.  Microsoft CRM Online offers an end-user experience people are familiar and comfortable with, which lowers training costs and increases adoptability.

When evaluating the true cost of Microsoft Dynamics CRM and SalesForce,  it is easy to see that Microsoft Dynamics CRM is the cost effective, more flexible, more powerful solution.

By Intellitec Solutions, Microsoft Dynamics CRM Partner serving Delaware

3 thoughts on “Counting the Hidden Costs of”

  1. I find it hard to believe that anybody would call Word and Excel "business tools". They are very standard but a strategic business solution goes way beyond MS Office, doesn't it? As for Sharepoint, every IT director will tell you there are connectors between this platform and Salesforce. I'd rather say the hidden costs are most on the side of MS: very obscure product roadmaps there no visibility on future necessary upgrades, whereas cloud solutions includes scheduled automatic upgrades that you pay for with your licence. Mr Smith here makes a very good point when he talks about depending on IT: why spend time and money on hardware and maintenance when you can outsource that to your cloud solutions vendors?

    1. Hi Catherine,

      I am not sure why you find it hard to believe people refer to Word and Excel as Business tools – there are over 500 Million Microsoft Office users worldwide. Fortune 100 companies, 2 person shops and every size in between use Word and Excel. If that is not a Business Tool, then what is? As for SharePoint connectors to SalesForce, the fact is Microsoft CRM will always be ahead of SalesForce when it comes to connections to SharePoint.

      Microsoft CRM offers on premise and cloud based options, SalesForce does not. SalesForce created the “online CRM” space, no question about it. But the reality is it costs 3 times what Microsoft CRM Online costs, and the functional advantages they had even just a few years ago are gone.

  2. I find it odd that no one ever talks about the true comparison. There is a reason that "cloud solutions" have continued to gain market share... It isn't about feature sets, it is about control. Feature sets and list prices don't show the true TCO. My bottom line is that I will never recommend MSD for one simple reason, I am still dependent upon IT to maintain, upgrade and enhance my business solution. Back in the stone ages that was OK, now that I don't "have to", why would I do that to myself?

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