Some of the Reasons UK Businesses are Choosing Microsoft Dynamics CRM Online as Their CRM solution

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Concentrix TSG is an independent, UK based CRM specialist. We offer a variety of different CRM solutions, and will only recommend a product (or products) that best fit the business requirements, aims, and objectives of each individual client.

Since January 2011, when Microsoft Dynamics CRM Online was launched in the UK, it generated a great deal of interest (and still does). Here are some of the reasons businesses choose Microsoft Dynamics CRM Online as their CRM solution:

  • You can access Microsoft Dynamics CRM Online from anywhere you can get an internet connection
  • Microsoft Dynamics CRM Online is a browser-based CRM solution, but it also works from within Outlook (it’s not just an add-on, it’s fully integrated and works as part of Outlook)
  • It has some great features! Microsoft Dynamics CRM Online has market-leading dashboards, impressive charts and business intelligence, powerful processes, dialogues and workflows, easy personalization, can be integrated with other Microsoft products such as SharePoint and Microsoft Dynamics NAV and it’s one of the most flexible CRM products available
  • Being a Microsoft product, Microsoft Dynamics CRM has an ‘office’ style interface so it looks familiar to nearly everyone. This means it’s quick and easy to train people to use the system, and has high user adoption rates
  • Because it’s cloud-based, Microsoft Dynamics CRM Online is quick and easy to get up and running, and you won’t have to spend much (if any) money on extra IT hardware or infrastructure
  • You won’t need specialist technical skills or an IT department to get up, running, and productive with the product. All the technical stuff is looked after either by Microsoft or your Microsoft Dynamics CRM Online business partner
  • If you decide that an on-premise CRM solution is the route you want to take in the future, it’s fairly straightforward to transfer over from Microsoft Dynamics CRM in the cloud to Microsoft Dynamics CRM 2011 on-premise. Both products use the same code and are almost the same (from a user’s point of view you are unlikely to notice any difference)
  • It doesn’t matter how many users you have, Microsoft Dynamics CRM Online is a product which scales well. It’s a great choice for businesses large and small. If you have one user, 1,000 users or 10,000 users, as your business grows, the product can grow with you.  Tests have shown Microsoft Dynamics CRM will work with 100,000 concurrent users
  • It’s priced extremely competitively.  Microsoft Dynamics CRM Online is currently £22.75 per user per month (changing to £29.50 per use per month after 31st December 2011). Compared with the cost of other cloud-based CRM software products with similar levels of features and functionality, these prices deliver outstanding value.
  • You pay a monthly fee for the product based on the number of users you have. Many businesses prefer this, because it means your CRM software effectively becomes an operational cost rather than capital expenditure
  • Microsoft Dynamics CRM Online is available in 40 countries and 41 different languages, and is supported by a network of literally hundreds of Microsoft accredited business partners throughout the world. So wherever you are, or if your business opens branches in different countries or even relocates,  you’ll have a local partner available for help, advice, and to look after the product for you
  • If you want to try the product for yourself, there’s a free trial of Microsoft Dynamics CRM Online available. It’s a web-based trial so you won’t need to download or install any software. To get started, you just enter a few very basic details (you will NOT be asked for credit card information) and you can use the product for 30 days with no obligation.
  • The product is run, managed, and supported on cloud infrastructure that’s looked after by Microsoft: 24/7 all year round. In the unlikely event that Microsoft Dynamics CRM Online is unavailable for more than 0.1% of the time because of a problem with Microsoft’s infrastructure, they’ll give you money back to compensate

If you’re a UK organisation and thinking about deploying Microsoft Dynamics CRM Online, contact Concentrix TSG for independent advice on what’s involved, getting started, a free demo, or to set up a trial.

By Concentrix TSG - UK Dynamics CRM specialists

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