With all of the exciting new features in the customer relationship management (CRM) software world today (like Social CRM, marketing automation,
- Familiar to users with sales tools that are intuitive and personalized to each role, giving your sales people better access to the data they need to do their jobs effectively.
- Intelligent so that your users have access to insightful information and the ability to take action on it.
- A connection builder, enabling your sales organization to collaborate and operate in a more unified manner with the help of the insightful Connections feature and others.
Craig Lutsi, an Account Manager at The Shepherd Chemical Company, explains what needs their sales organization was trying to fill when selecting a CRM solution and how Microsoft Dynamics CRM fit those needs and helped them focus on selling instead of administrative tasks in this quick video:
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