A Peek into the Future of the Microsoft Dynamics CRM 2011 Outlook Client

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One of the greatest benefits of any Microsoft Dynamics solution is the native integration with other Microsoft systems.  This is especially true for Microsoft Dynamics CRM.  Not only does Dynamics CRM work WITH other Microsoft solutions, like Office, but it also operates from WITHIN Microsoft Office Outlook. 

The Microsoft Dynamics CRM Outlook client is one of two options for accessing the data managed in the customer relationship system, the other being through the web.  The Outlook client enables quick user adoption and high utilization rates because the familiar environment reduces the need for training and application switching. 

With the upcoming release of Dynamics CRM 2011 (formerly known as CRM 5), there has been a significant redesign of the Outlook client so that it now operates as a native Outlook application, rather than an Outlook add-in as it has in the past.  Microsoft Outlook client Program Manager, Tripp Parker, offers some explanation and demo of the new Outlook client for CRM 2011 in this video.

I think that the most telling statement of where Microsoft intends to take the Outlook client is Tripp’s comment that “The great thing about working inside Outlook, is that we benefit from all of the innovation of the Outlook team as well as the CRM team.  So in the future, if you ask “what are we going to do next?” the question is really “what is Outlook going to do next and how are we going to work with it?”.”   

With Microsoft Dynamics CRM leveraging the enhancements being made to Outlook and other Office products, it is growing into a stronger product that will continue to be easy to learn and easy to use. 

By Socius, a Microsoft Dynamics CRM Partner in Ohio, Kansas City, and California

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