If you follow the news, it's no surprise that mobile is being put forward as one of the next big technology platforms. The use of ipads, smartphones and the like is in full swing and it’s not just for the younger generation anymore. Mobility for business is also taking off and Microsoft Dynamics® CRM is meeting demands of this trend.
The mobile features of Microsoft Dynamics CRM can increase your flexibility and productivity. Mobile Express within Microsoft Dynamics CRM gives your employees a competitive advantage of knowing what’s happening at all times. For example, your sales representatives can be on a sales call and have access to customer data through their mobile device helping them better prepare for customer meetings with real-time account details. If you have those traveling sales reps, they can also stay up to date and quickly respond to their customer’s requests while on the road. Mobile Express runs in a mobile Web browser, such as Internet Explorer Mobile or Safari, on a Web-enabled mobile device. You can also deliver notifications and alerts so that employees don’t miss business critical tasks or deadlines.
This mobility trend of technology is building even as I’m writing this blog. There really is no stopping it. A question you may want to ask yourself is if you don’t make your CRM data mobile accessible, how many of your competitors will? And how will you manage to keep up with their level of customer service and sales capabilities?
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