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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

Dynamics CRM vs. Salesforce.com

Which is Better, Microsoft Dynamics CRM, or Salesforce?

We get the question all the time: “which is a better CRM, Microsoft Dynamics or Salesforce?” Before I address this, I want to be fully transparent: our company sells Microsoft Dynamics CRM, and not Salesforce. But this will by no means be an article trouncing Salesforce. Far from it. What I will discuss amounts to […]

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8 Reasons Microsoft Dynamics CRM is a Better Investment Than Salesforce

Microsoft Dynamics CRM and Salesforce.com are formidable competitors, both have a history of excellence and plenty of reference accounts that will sing their praises. So how can you fairly judge between these two products and know what will be best for your specific business? You have to compare the features you need side by side. […]

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Microsoft Dynamics CRM vs Salesforce: Personalization and User Adoption

In the end, user adoption determines whether a CRM implementation is successful or not. If users start working outside the system because it’s easier; information silos will be created and user productivity will decline across the organization. Salesforce.com limits personalization to power users and administrators, forcing most users to work with screens that may not […]

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Microsoft Dynamics CRM vs Salesforce: How Important is Analytics?

If analytics are important in guiding your business strategy, it’s critical that you understand the limitations that Salesforce.com imposes on the export of data to Excel. Based on a proprietary platform, Salesforce.com’s database architecture restricts the ability to search and export data without expert assistance. Not only are the dashboards and reporting within Microsoft Dynamics […]

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Microsoft Dynamics CRM vs Salesforce: Can You Keep Salespeople Focused?

A recent study found that the typical sales person spends as little as 22% of their time actually selling. Imagine the sales results you could get if you cut back on the administrative distractions and focus your sales team on meeting their sales goals. With Salesforce.com, sales people have to flip between apps and the […]

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Microsoft Dynamics CRM vs Salesforce: A Dashboard is a Dashboard, Right?

While Salesforce.com provides a basic set of tools to create reports and dashboards, there are significant limitations. Users must go back to the home or specialized pages to access dashboards. There is no automatic notification that a dashboard needs to be refreshed, so users can be looking at old data without knowing it. Perhaps most […]

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Microsoft Dynamics CRM vs Salesforce: Missing Functionality and Hidden Costs

When comparing the costs of Microsoft Dynamics CRM versus Salesforce.com, it’s critical to evaluate the functionality to make sure that you are comparing apples to apples. To make sure you get what you need, ask if there is an extra cost for additional functionality, including: Visual workflow Partner and community portals Mobile support Outlook integration […]

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Dynamics CRM vs Salesforce: A Mobile Experience Face Off

If you are evaluating Microsoft Dynamics CRM, odds are you have also looked at Salesforce. After all, they are two of the best CRM solutions on the market today. Last year we held a very popular session at our 2014 CRM Conference (and did a follow-up webinar) on Microsoft Dynamics CRM vs Salesforce where we […]

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Microsoft Dynamics CRM vs Salesforce: Is Cloud Always the Best Choice?

Salesforce.com is offered through the Software-as-a-Service (SaaS) (aka Cloud) model, which means you pay a monthly fee to rent access to the application. There is no option for you to bring the application on-premises or into a hosted environment if your business requirements change. With the power of choice in deployment, Microsoft Dynamics CRM allows […]

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Milwaukee CRM Conference to Spotlight Dynamics CRM

If you are using (or evaluating) Microsoft Dynamics CRM and are available on October 22nd a trip to visit Miller Park Stadium in Milwaukee, Wisconsin is in order. No, sadly the Milwaukee Brewers season will be over and the excitement of MLB playoff baseball will not be in the air, but chants of C-R-M may occur […]

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