Modern Workplace Technology Webinar - Untangle, Secure, Improve
It's hard to imagine any aspect of the workplace that hasn't been disrupted by new technology. From unified operations applications, customer engagement platforms, remote collaboration technologies suites, the digital business landscape is defined by countless options integration possibilities. But in reality, a high percentage of businesses aren't sure which of these technologies matter, and why. …
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How to automate ALL your sales & marketing reports - No more digging through data!
If there’s one thing that’s critical for modern sales and marketing professionals, it’s data. Not just for everyday decision making, but for upper management, as well. After all, it’s not easy to secure a sufficient marketing budget if you have trouble piecing together the numbers to back it up. Anyone who works in the field …
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Social selling - How to engage customers beyond email and phone with LinkedIn and CRM
Are frustrated faces taking over your sales teams as prospecting fails to pay off? The conversion rate of cold calls is less than 1%, according to Keller Research Center. And honestly, let’s face it, even that number seems optimistic. As technology advances and social media plays a larger role in our lives, cold calls and cold emails …
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Customer Self-Service - Your Portal to Success in the Digital Economy
The Digital Economy Demands Customer Self-Service Portals Are you hiring more sales associates to meet volume demand, sorting through scattered records of frequently asked questions and service requests, and pulling at strings trying to facilitate customer engagement? Well stop. Today's customers expect service at their fingertips. In fact, 90% of customers in the US expect …
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What Microsoft Dynamics 365 means for CRM pricing and competition
Microsoft Dynamics 365 provides a lot of insight into where Microsoft has been, as well as where it is going with both its ERP and CRM lines. A single business platform and common data model that simplifies IT and application integration has been a decades-old vision of Microsoft’s, and has come to fruition with the release of Microsoft …
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4 Ways to Transform Your Business with a Modern CRM Solution
In the last few years, automation has become more than a luxury for keeping up with customer expectations, it's a necessity. Our digital world simply provides too many avenues for sales and marketing teams to focus on manually. Even large firms that had seemingly perfected their processes for working with legacy CRM solutions have seen …
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Microsoft Dynamics CRM vs. Salesforce - 5 Reasons Why Dynamics is the Better Value
If it takes the average person 10 minutes to decide whether or not to buy a shirt (Skipton Building Society), then how long does it take the average business to pick out a CRM solution? While most CRM solutions provide standard functionality like opportunity and campaign management, there's lots to consider when it comes down to …
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The Role of the Modern CRM Platform - Loyalty and the Customer Experience
There was a time when leads and opportunities were managed within Excel sheets, or by using simple contact management software. Sales teams reacted to customer demands and worked from a set of scripts that helped direct them to what they needed. “The bulk of B2B purchasing decisions take place before a customer contacts a supplier.” Today’s customers are much more …
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6 P's of a Successful CRM Implementation – Choosing a Product and Partner
CRM implementation offers a rewarding step toward improving your business for both your customers and your employees. But a CRM implementation not driven by goals and proper planning can turn into an uphill battle to measure your ROI, as well as achieve the most benefits. Reaching your CRM goals is simply a matter of certain principles and …
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7 Reasons Why Microsoft Dynamics CRM Beats Salesforce – 2015 Market Leader Awards
In case you missed it, Microsoft Dynamics CRM took the “Winner” position in four major categories of the 2015 CRM Magazine Market Leader Awards. Microsoft unseated Salesforce.com and was recognized the leader in the following categories: Enterprise CRM Suite Midmarket CRM Suite Small Business CRM Suite Sales Force Automation Ratings from industry analysts are …
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