Thousands of customers rely on Microsoft Dynamics CRM Online to manage their customer relationships, sales pipelines, marketing campaigns, and service calls. If you’re one of those who utilize CRM Online and have noticed there isn’t much information about it online anymore, don’t fret. Microsoft Dynamics CRM Online has transitioned to Dynamics 365, a new software solution that incorporates the main staples of CRM online – sales, marketing, and service – with additional modules such as financials, operations, field service, and additional apps that integrate with the system.

Many companies have already made the switch to Dynamics 365 and have taken advantage of the many benefits of the solution.

Dynamics 365 is a full SaaS, meaning you can access your information anytime, anywhere through a secure internet connection.
You have the ability to choose the number of users you need and only pay for the features that you want. Your users will have access to the modules they require, and you only pay for what they use.
The features in Dynamics 365 fully integrate with other tools you already use like Office 365. There also a variety of apps and other features you can incorporate – including Adobe Marketing Cloud. The system was created with you in mind, giving you the ability to add on functionality through a variety of free and paid apps available from Microsoft and other software companies.
The pricing is affordable for many small to medium sized businesses who are coming off an on-premise solution. You no longer have to pay for expensive servers and hardware. Everything, including upgrades and new features, is include in one flat monthly fee.

There are different plans and usage options depending on the size of your company and your needs. Larger plans include prepacked apps that cover a wide variety of functionality at a lower price than purchasing them individually. And for those companies that only need a single function, stand alone apps (like sales, marketing, or service) can be purchased individually. Light use users are also available and give your employees who don’t need full access a more affordable way to utilize your software.

If you’re currently using Microsoft Dynamics CRM Online, your partner will work with you on your transition to Dynamics 365 when your plan is up for annual renewal. You’ll be notified prior to your subscription expiration and you’ll start a new subscription with Dynamics 365. You can also switch prior to that date if you would like.

By Sabrina Zimara, DFC Consultants