Top 5 Features in the Dynamics 365 2021 Release for Customer Voice

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Customer Voice is a feedback management application for Microsoft Dynamics 365 that makes customer feedback an integral part of your decision making. This ensures an improved response and service thanks to better visibility on the metrics that matter to your organization. With the Dynamics 365 release wave 1 coming up in April, we at JOVACO are very excited about the features included with this 2021 release for Customer Voice.

Here are our top 5 favorite features from the 2021 release for Customer Voice:

Personalized surveys

Survey authors can upload a .csv file with contact information and use any contact attribute to personalize survey questions and survey invitations. Changes to the contact information can be updated directly in Dynamics 365 Customer Voice.

Survey reminders

Survey authors can review the status of a survey invitation and send email reminders to the recipients who have not responded to the surveys. This ensures a higher response rate for a better understanding of your customers, and in turn, better decisions.

Pause and resume survey

Survey respondents can partially fill in a long survey, pause it, and then resume later to complete it. Again, this increases the chances the customer will complete and submit the survey.

Power Automate survey response trigger

This provides out-of-the-box survey response triggers for custom follow-up workflow actions. Whenever a survey response is received, a Microsoft Power Automate workflow will be triggered based on your criteria, accelerating processes.

Custom survey header

Design surveys to match your organization’s branding and make the survey look more professional. Your customers are also more likely to open and respond to the survey if it looks familiar!

These features are designed to amplify the voice of your customers, and we’re excited to see them in action. By making it easier for customers to share how they feel about your organization, Customer Voice helps making customer feedback a driving force behind your decision making.

Want to learn more about the new features coming to the Dynamics 365 Spring Wave? Visit the Microsoft website to know what’s new and planned for Dynamics 365 Customer Voice or for the complete Dynamics 365 2021 release wave 1 overview.

By JOVACO Solutions, Microsoft Dynamics 365 specialist in Quebec


About JOVACO Solutions

JOVACO Solutions is a leading ERP and CRM solution provider operating for over 35 years. As a specialist of Microsoft Dynamics business management solutions, we offer a wide range of products and services to meet all the needs of professional services firms and project-based organizations. We also offer specialized project management tools and timesheet add-ons fully integrated to Microsoft Dynamics solutions. Visit our website or contact us for more information.

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