Customer Voice is a feedback management application for
Here are our top 5 favorite features from the 2021 release for Customer Voice:
Survey authors can upload a .csv file with contact information and use any contact attribute to personalize survey questions and survey invitations. Changes to the contact information can be updated directly in Dynamics 365 Customer Voice.
Survey authors can review the status of a survey invitation and send email reminders to the recipients who have not responded to the surveys. This ensures a higher response rate for a better understanding of your customers, and in turn, better decisions.
Pause and resume survey
Survey respondents can partially fill in a long survey, pause it, and then resume later to complete it. Again, this increases the chances the customer will complete and submit the survey.
Power Automate survey response trigger
This provides out-of-the-box survey response triggers for custom follow-up workflow actions. Whenever a survey response is received, a
Custom survey header
Design surveys to match your organization’s branding and make the survey look more professional. Your customers are also more likely to open and respond to the survey if it looks familiar!
These features are designed to amplify the voice of your customers, and we’re excited to see them in action. By making it easier for customers to share how they feel about your organization, Customer Voice helps making customer feedback a driving force behind your decision making.
Want to learn more about the new features coming to the Dynamics 365 Spring Wave? Visit the Microsoft website to know
By JOVACO Solutions,
About JOVACO Solutions
JOVACO Solutions is a leading ERP and CRM solution provider operating for over 35 years. As a specialist of Microsoft Dynamics business management solutions, we offer a wide range of products and services to meet all the needs of professional services firms and project-based organizations. We also offer specialized project management tools and timesheet add-ons fully integrated to Microsoft Dynamics solutions. Visit