Customer Effective Announces CSX Transportation's Microsoft Dynamics CRM Customer Excellence Award

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Customer Effective is excited to announce that CSX Transportation was acknowledged by Microsoft for their successfull CRM implementation with the 2011 Customer Excellence Award for Excellence in Building Customer Relationships.

There were a total of nineteen awards and sixty-one finalists this year so the team at Customer Effective is extremely proud that CSX was recognized with this honor. 

“We’re thrilled that CSX is receiving this level of recognition from Microsoft for using Dynamics CRM to enhance their customer relationships and drive significant improvements in productivity,” says Michael Elliott, Chief Operating Officer of Customer Effective. “It is gratifying for our team to be a part of a project that helps so many people in diverse roles interact more effectively with their customers.”

CSX Transportation's CRM project goes to show that Dynamics CRM is  crucial to creating a comprehensive view of your customers.

“Microsoft’s CRM software is critical to supporting CSX’s effort to provide a 360 degree view of our customer. We are using it to store data from other systems, to enable field operaters to put in their local knowledge of the customer, and to empower our sales force to have all of the customer information known corporately to enhance customer satisfaction” said John Couch, Director of Marketing at CSX.

You can read the entire press release and learn more about this award by clicking here

by Customer Effective, A Georgia Microsoft Dynamics CRM Partner

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