Better Control Over Employee Turnover with Microsoft Dynamics CRM

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A major pain every company experiences is employment turnover. It sets you back in a number of ways and ultimately affects your bottom line. Microsoft Dynamics® CRM may be the best customer management tool out there, but you may not know that it can also help ease the pains when experiencing turnover.

Unfortunately, turnover is not often something we can control. Microsoft Dynamics CRM, however, can help you take better control after losing an employee and/or adding a new member to your team. If circumstances arise where you don’t have your previous employee to provide training for your new employee, Microsoft Dynamics CRM has you covered. The amount of data saved within Microsoft Dynamics CRM can ensure your new employees get up to speed quickly and effectively for both existing customers and active prospects in your sales cycle.

Existing Customers:

-        Contract management within Microsoft Dynamics CRM is easy to develop, revise, and search on customized customer contracts.

-        Your new employees can respond to cases faster with access to complete case and customer data and even proactively reach out with all the data available in one place.

-        With a centralized view of service calendars and resources, your entire team can stay connected so if someone needs to help out, they can do so quickly and easily.

Prospective Customers:

-        Your employees can automatically associate email messages with relevant leads or opportunities so that when/if a new employee comes on board, they’ll have a view of the full history of a particular lead and handoff will be a breeze.

-        By enabling team-based ownership within Microsoft Dynamics CRM, your entire team has insight into the pipeline, making it possible to recover if someone on your team leaves or is unavailable.

-        With preview panes, personal views, record pinning, and Most Recently Used lists, your new employees can instantly find the information they need to get selling as soon as they begin.

Having such a comprehensive solution for your team to leverage on a daily basis ensures there is no lag-time because of employee turnover. So even if you can’t control losing an employee, at least your new employees will be ready to hit the ground running because of Microsoft Dynamics CRM.

Contact us to learn more about Microsoft Dynamics CRM and how it can help you take better control over employee turnover at your company.

By Socius, Ohio Microsoft Dynamics CRM Partner

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