Adding CRM 2011 Entities to Favorites in the Outlook Client

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NoaddOutlook integration is one of the key features of CRM 2011.  If you use CRM 2011 with Outlook 2010, you may run into an issue regarding adding CRM 2011 entities to your Outlook favorite folders.  This is caused by the Solutions Module service in Outlook 2010 and it can be disabled in a few easy steps.

  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient.
  3. Right-click MSCRMClient, point to New, and then select DWORD (32-bit) Value.
  4. Enter DisableSolutionsModule as the name.
  5. Right-click the DisableSolutionsModule REG_DWORD subkey, select Modify, and then set the value to 1

I'll also repeat the standard Microsoft regedit warning:  Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require you to reinstall the operating system. Microsoft cannot guarantee that these problems can be resolved. Change the registry at your own risk.

Post Written by: Brad Koontz, Customer Effective

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