Hosted CRM Software Head-to-Head – Microsoft Dynamics CRM Online vs.

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Inside CRM released a comparison chart of the features of 15 of todays hottest hosted customer relationship management (CRM) software solutions. When selecting an online CRM software, it is important to not only compare their features, but their benefits and drawbacks as well.

Microsoft Dynamics CRM Online vs. Enterprise Edition

Sales Force Automation:

  • Both have the standard sales-force management tools and opportunity tracking, analytics and forecasting tools.
  • SalesForce focuses on the strength of their built-in mobility features, while Microsoft Dynamics enables mobility as an add-on where needed.
  • Microsoft also boasts a complex quote generation tool as well as sales literature generation from within the system and direct email marketing.
  • While SalesForce is integrated with Microsoft Office, Microsoft Dynamics CRM is built directly into Outlook for expedited email management.

Service and Support:

  • SalesForce and Microsoft CRM Online are very similar in this area with automated email management, customer access to knowledge bases, case management and resolution analytics.
  • SalesForce also features Computerized Telephony Integration and a self-service customer portal, both of which can be integrated into Microsoft Dynamics CRM Online, but aren’t readily available.

Marketing Automation: These products are almost identical in their marketing automation features.  They both include:

  • Campaign planning, automation, and management
  • List management
  • Email marketing management and automation
  • Workflow customization
  • Reporting, Analytics and Dashboards

Price:  When it comes to price, Microsoft Dynamics CRM Online is the clear winner.  The Microsoft Dynamics pricing is almost 1/3rd that of

Microsoft = $44 to $59 per user per month

SalesForce = $125 per user per month

“Microsoft Dynamics CRM offered the functionality we were looking for and the familiar Outlook-style interface, for about one-third the cost of” – Clint Brown, President and CEO of the Florence Freedom baseball team, a client of Socius, an Ohio CRM Online provider and Ohio Microsoft Dynamics CRM Partner.  Read more about the Florence Freedom’s success with Microsoft Dynamics CRM!

By Socius, an Ohio Microsoft Dynamics CRM and Microsoft Dynamics CRM Online partner

9 thoughts on “Hosted CRM Software Head-to-Head – Microsoft Dynamics CRM Online vs.”

  1. Hey Anya, have you looked at Leadsquared ( )? It a a software that addresses most of the common asks of marketing automation and CRM. It is specially priced for small businesses. I'd be glad if you could take a look at it and give your feedback. Please look at it when you have some time. Thanks!

  2. This website is providing the lot of information about salesforce vs crm re display in this content that to using the great sales force crm technology in this blog.

  3. A minor clarification: Microsoft Dynamics CRM comes with built-in mobility via "Mobile Express", which is html designed for the small screens of web-enabled mobile devices. Just tag "m" (for mobile) onto the end of your normal URL to see it. For example, "". The difference in the optional CWR Mobile CRM add-on is that it's a true client that runs on the mobile device and keeps local copies of some records.

  4. Hi - just found your website.

    Swings and roundabouts with the MS & Salesforce.

    "Microsoft also boasts a complex quote generation tool as well as sales literature generation from within the system and direct email marketing."

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