Last year the the Council of the European Union approved new legislation that would require web users to consent to internet cookies, including the first-party cookies that are often deployed […]
Dynamics CRM for Social Networking
In this post, I will discuss how Microsoft Dynamics™ CRM 2011 customers can benefit from extended social networking concepts to improve enterprise collaboration with two relatively new solutions: Vibe from […]
Agile Thoughts for the Dynamic CRM Implementation
Working for a business that implements a brisk volume of accounting and CRM systems, it’s clear that there are significant differences in how these systems are developed and rolled out. […]
Microsoft Dynamics CRM Future Vision With Microsoft Dynamics CRM 2011 just launched it’s no surprise that Microsoft wants to keep the momentum going with a sneak peek into the future […]
It may be human nature, but the fact of the matter is that unhappy customers can’t wait to share their feelings. And in this day and age, it’s easier than ever […]
Dynamics CRM: Where is the Data and Who Owns It?
During one of our recent implementations at a large, prestigious Nonprofit organization, our counterpart at the organization was reviewing the data that was being converted to the new system, Dynamics […]
Social Selling with Microsoft Dynamics CRM 2011
Social selling has arisen as the word du jour in the sales industry, and its prevalence among successful sales representatives suggests that social selling is more than just a trendy […]
It all depends on how you define "Social CRM". Paul Greenburg, the “godfather of CRM” once wrote that Social CRM is “The Company’s response to the customer’s control of the conversation”. […]
CRM and Social Media: What to Do with All the Information?
The momentum around Microsoft Dynamics CRM has us busy working with organizations who want to understand how to best use this technology. We hear about social media all the time, […]
Microsoft Dynamics CRM Simplifies Moving to the Cloud
With Microsoft’s release of CRM Online, shifting a Customer Management System to cloud computing is becoming a more viable option for organizations. Though the task may seem overwhelming to some, companies can feel good about the switch thanks to two more solutions from Microsoft.
In this post, I will discuss how Microsoft Dynamics™ CRM 2011 customers can benefit from extended social networking concepts to improve enterprise collaboration with two relatively new solutions: Vibe from […]
Agile Thoughts for the Dynamic CRM Implementation
Working for a business that implements a brisk volume of accounting and CRM systems, it’s clear that there are significant differences in how these systems are developed and rolled out. […]
Microsoft Dynamics CRM Future Vision With Microsoft Dynamics CRM 2011 just launched it’s no surprise that Microsoft wants to keep the momentum going with a sneak peek into the future […]
It may be human nature, but the fact of the matter is that unhappy customers can’t wait to share their feelings. And in this day and age, it’s easier than ever […]
Dynamics CRM: Where is the Data and Who Owns It?
During one of our recent implementations at a large, prestigious Nonprofit organization, our counterpart at the organization was reviewing the data that was being converted to the new system, Dynamics […]
Social Selling with Microsoft Dynamics CRM 2011
Social selling has arisen as the word du jour in the sales industry, and its prevalence among successful sales representatives suggests that social selling is more than just a trendy […]
It all depends on how you define "Social CRM". Paul Greenburg, the “godfather of CRM” once wrote that Social CRM is “The Company’s response to the customer’s control of the conversation”. […]
CRM and Social Media: What to Do with All the Information?
The momentum around Microsoft Dynamics CRM has us busy working with organizations who want to understand how to best use this technology. We hear about social media all the time, […]
Microsoft Dynamics CRM Simplifies Moving to the Cloud
With Microsoft’s release of CRM Online, shifting a Customer Management System to cloud computing is becoming a more viable option for organizations. Though the task may seem overwhelming to some, companies can feel good about the switch thanks to two more solutions from Microsoft.