How to Make The Most of Dynamics CRM’s Social Listening and Maximize Your ROI
In my last blog post, I spoke about the social listening features offered in the latest release of Microsoft Dynamics CRM and how they could help businesses gain a better …
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What’s New in Microsoft Dynamics CRM Spring ’14 Wave: Social
A couple of weeks ago, I wrote a post on the wealth of new Marketing features included in the recently released spring update for Dynamics CRM. If you missed it, …
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What’s New in Dynamics CRM Spring ’14: Marketing
As you might have heard, last week Microsoft released a new version of Dynamics CRM. The updates included in this release center around adding additional Marketing, social listening and service …
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Using Microsoft Dynamics CRM to Create an Integrated Social Strategy: Beyond Counting Followers
In today’s hyper connected world where individuals have a wealth of information at their fingertips through the web and a variety of social media channels, you may or may not …
Parature: What Is It and How Can It Help Boost Customer Satisfaction?
Ever since January when Microsoft announced it had acquired Parature, a cloud based customer service solution provider, there’s been a fair amount of speculation about what this means for Microsoft’s …
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Go Mobile with Dynamics CRM 2013 Tablet Apps! Frequently Asked Questions Answered.
Recently, I published a blog post answering some commonly asked questions about Microsoft Dynamics CRM 2013’s smartphone apps. If you missed it, you can take a look here. As workers …
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Go Mobile with Dynamics CRM Smartphone Apps! Answers to Your Most Frequently Asked Questions
These days, our smartphones have become an ever present fixture in our lives. We depend on them not only as communication and entertainment devices; they’re also becoming an indispensable productivity …
Microsoft Dynamics CRM Demo: An Easy, On Demand Way to Try Before You Buy
Are you just beginning the process of researching CRM solutions for your business? Are you not quite ready to reach out to vendors to request a formal demo or start …
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Everything Your Customer Service Team Needs to Get Started with Microsoft Dynamics CRM 2013
Last month, I wrote a series of “Getting Started with Microsoft Dynamics CRM 2013” blogs for general users as well as those who work in Sales and Marketing. If you …
Everything Your Sales and Marketing Teams Need to Get Started with Microsoft Dynamics CRM 2013
Earlier this month, I wrote a blog post that shared a variety of general videos and ebooks to help you get started with Microsoft Dynamics CRM 2013. If you missed …
