Articles By: Intelligent Technologies, Inc.

What’s New in Dynamics CRM Spring ’14: Marketing

As you might have heard, last week Microsoft released a new version of Dynamics CRM. The updates included in this release center around adding additional Marketing, social listening and service capabilities to the popular customer relationship management platform. If you’d like to take an in depth look at the new features included in Dynamics CRM …

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Using Microsoft Dynamics CRM to Create an Integrated Social Strategy: Beyond Counting Followers

In today’s hyper connected world where individuals have a wealth of information at their fingertips through the web and a variety of social media channels, you may or may not be surprised to hear that on average 57% of customers have gone through the buying cycle before they ever contact you. That’s why the idea …

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Parature: What Is It and How Can It Help Boost Customer Satisfaction?

Ever since January when Microsoft announced it had acquired Parature, a cloud based customer service solution provider, there’s been a fair amount of speculation about what this means for Microsoft’s Dynamics CRM customer relationship management platform.  And while Dynamics CRM will certainly benefit from Microsoft’s purchase, the exact timing remains unclear.  According to a recent …

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Go Mobile with Dynamics CRM 2013 Tablet Apps! Frequently Asked Questions Answered.

Recently, I published a blog post answering some commonly asked questions about Microsoft Dynamics CRM 2013’s smartphone apps.  If you missed it, you can take a look here. As workers are becoming increasingly mobile, they are working not only on their smartphones, but also on their tablets.  So today, I’d like to follow up my …

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Go Mobile with Dynamics CRM Smartphone Apps! Answers to Your Most Frequently Asked Questions

These days, our smartphones have become an ever present fixture in our lives.  We depend on them not only as communication and entertainment devices; they’re also becoming an indispensable productivity tool, especially for people who spend much of their workweek outside of the office. Recognizing that mobility is a very important factor to most businesses …

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Microsoft Dynamics CRM Demo: An Easy, On Demand Way to Try Before You Buy

Are you just beginning the process of researching CRM solutions for your business?  Are you not quite ready to reach out to vendors to request a formal demo or start a free trial?  If so, you’ll be excited to know that Microsoft now offers something called the Dynamics CRM test drive.  Find it here. This …

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Everything Your Customer Service Team Needs to Get Started with Microsoft Dynamics CRM 2013

Last month, I wrote a series of “Getting Started with Microsoft Dynamics CRM 2013” blogs for general users as well as those who work in Sales and Marketing.  If you missed either of them, click the links provided in the previous sentence to catch up. Today, I would like to add one final chapter to …

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Everything Your Sales and Marketing Teams Need to Get Started with Microsoft Dynamics CRM 2013

Earlier this month, I wrote a blog post that shared a variety of general videos and ebooks to help you get started with Microsoft Dynamics CRM 2013.  If you missed it, you can view it here.  Now, I’d like to follow that blog up with some Dynamics CRM 2013 resources that are specific to the …

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