Go Mobile with Dynamics CRM Smartphone Apps! Answers to Your Most Frequently Asked Questions

Visit Website View Our Posts

These days, our smartphones have become an ever present fixture in our lives.  We depend on them not only as communication and entertainment devices; they’re also becoming an indispensable productivity tool, especially for people who spend much of their workweek outside of the office.

Recognizing that mobility is a very important factor to most businesses shopping for a new CRM system today,  Microsoft Dynamics CRM has released smartphone apps for the popular CRM solution.

Interested in learning more about the smartphone apps available for Microsoft Dynamics CRM?  Here are answers to some of the most frequently asked questions about Dynamics CRM 2013’s smartphone apps.

Q.  What are the main features and functionality offered by Dynamics CRM 2013’s smartphone apps?

A.  With the Dynamics CRM 2013 mobile phone apps you can:

  • See your CRM data quickly displayed and optimized for a mobile screen.
  • Add and modify contacts, tasks, and notes as well as other relevant sales data.
  • View activity feeds and see addresses on Bing Maps. (Windows Phone only.)
  • Get back to recently viewed records even when you're not connected. Windows Phone only.


Q.  Are there any additional fees to use the smartphone apps?

A.  No, the mobile apps for smartphones are included in your Dynamics CRM licensing fees.


Q.  What will I need in order to utilize the smartphone apps for Microsoft Dynamics CRM?

A.  You will need an internet/intranet connection and Dynamics CRM Online Fall ’13 or, if your company uses an on-premises version of Microsoft Dynamics CRM, you’ll need Microsoft Dynamics CRM 2013.


Q. What if my company uses an earlier version of the software?

A.  If you want to take advantage of the Dynamics CRM 2013 mobile apps, you’ll need to upgrade to Microsoft Dynamics CRM 2013.


Q.  Is it possible to access Dynamics CRM using my mobile phone’s browser instead of the app?

A.  Yes, although the app provides users a richer feature set.


Q.  Is my smartphone compatible with Dynamics CRM?

A.  Take a look at the chart below to find out.

table listing smartphone compatibility for dynamics CRM 2013 apps

Still have questions about the mobile apps for Dynamics CRM 2013?  Take a look at this article from the Microsoft Dynamics CRM Customer Center.  It includes a wide variety of resources on the subject including set up and usage instructions, troubleshooting tips, and more.

Looking for more general information on Microsoft Dynamics CRM and what makes it a great choice for your business?  Visit our website.

If you have specific questions about whether this customer relationship management system will fit your organization’s unique needs, contact us today.  Our expert consultants are ready and willing to help!


By: Laura Heinbockel, Intelligent Technologies, Inc., A NC Microsoft Partner


Show Buttons
Hide Buttons